Ground Operations Crew Seasonal PT

JetBlue Airways Corporation•West Palm Beach, FL

4d•Onsite

About The Position

The Seasonal Ground Operations Crew works on a temporary basis, for a maximum of 1,000 hours per year, and supports aircraft turnaround and customer service operations. The role loads and unloads customer bags; operates ground service equipment and motor vehicles; coordinates servicing of arriving and departing aircraft; helps prepare aircraft cabins for departure; and assists with ramp services, including waste disposal and aircraft re-servicing. Crewmembers also assist customers as needed and respond to ad-hoc requests. The position requires comfort serving customers, computer proficiency, and the ability to work outdoors in varied weather conditions. Crewmembers work in an airport ramp environment and support safe aircraft and customer operations. Duties include servicing aircraft, guiding aircraft to and from parking locations, assisting customers with special needs, communicating by radio, and helping load and unload mail, packages, and human remains. The role may require variable hours, weekends, holidays, overnight travel, and occasional trips to other locations for training or temporary assignments. The physical work includes extended standing, frequent handling of objects up to 50 pounds, occasional lifting or handling of heavier objects, and bending, crouching, or kneeling. Crewmembers are expected to maintain regular attendance and punctuality, a professional appearance, and a positive attitude. They must uphold JetBlue’s safety standards, report safety and security concerns, and follow applicable laws, regulations, company policies, procedures, and risk controls. Use of ChatGPT or another automated tool during the interview process disqualifies candidates from consideration.

Requirements

High school diploma or GED.
Must be at least 18 years old.
One year of customer service, volunteer, or sales experience.
Complete fluency in written and spoken English.
Complete an assessment evaluating adaptability, safety orientation, and teamwork using AI- or statistically-based scoring.
Adhere to JetBlue Uniform Policy Manual standards.
Able to travel and work variable hours and flexible shifts, including holidays and weekends.
Able to follow safety guidelines and perform under pressure within fixed time constraints.
Able to work in all types of weather conditions.
Able to make occasional trips to other locations for training or temporary assignments.
Able to give and receive verbal communication.
Able to use handheld radios and headsets to communicate with the cockpit, dispatch, and other crewmembers.
Maintain a positive, good-natured attitude and professional appearance.
Able to lift, push, and pull objects up to 50 pounds frequently and up to 100 pounds occasionally.
Able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge.
Depending on location, able to acquire and maintain United States Customs Clearance.
Possess and maintain a valid driver’s license and a driving record that meets JetBlue Airways insurance standards.
Available for overnight travel (10%).
Pass a 10-year background check and pre-employment drug test.
Legally eligible to work in the country where the position is located; U.S. work authorization is required, and visa sponsorship is not available.
For internal candidates, be in good standing for attendance, performance, and safety.
Use of ChatGPT or any other automated tool during the interview process will disqualify the candidate.

Nice To Haves

Bilingual skills.
Previous airline experience.
Proficiency with the Microsoft Office suite.

Responsibilities

Operate ground service equipment, including motor vehicles, tugs, and elevated de-icing equipment.
Service aircraft using equipment such as potable water trucks, ground power units, tugs, aircraft pushback equipment, lavatory trucks, and de-icing trucks.
Work in the airport ramp environment.
Tag, lift, load, and unload customer bags from aircraft baggage compartments and baggage systems, including bags exceeding 100 pounds.
Operate external aircraft equipment.
Help prepare aircraft cabins for customer boarding and departure, including cleaning seats, seat pockets, floors, galleys, and lavatories.
Assist customers with special needs, including customers who need boarding assistance.
Guide aircraft to and from aircraft parking locations.
Use handheld radios and communicate using proper radio etiquette.
Occasionally assist with loading and unloading mail, small packages, and human remains.
Maintain a safe environment and operation.
Assist customers as needed and respond to ad-hoc requests.
Maintain regular attendance and punctuality and be available for flexible hours or short-notice needs.
Promote safety, identify and report safety or security concerns, and support JetBlue’s Safety Management System.
Follow applicable laws, regulations, company policies, procedures, and risk controls.
When working or traveling on JetBlue flights, assist with light aircraft cleaning if time permits and the crewmember is capable.
Perform other duties as assigned.