Ground Operations Crew - Boston, MA

Military Spouse Corporate Career Network•Boston, MA

7d•Onsite

About The Position

The Ground Operations Crew loads and unloads customer bags, operates ground service equipment and motor vehicles, coordinates the servicing of arriving and departing aircraft, helps prepare aircraft cabins for departure, and assists with ramp service duties such as waste disposal and aircraft re-servicing. Crewmembers also assist customers as needed and respond to ad-hoc requests. The role requires customer service skills, computer proficiency, and the ability to work outdoors in varying weather conditions. The position is based in an airport ramp environment with elevated noise levels and requires extended periods of standing. Crewmembers may work variable hours, flexible shifts, weekends, and holidays, and may occasionally travel to other locations for training or temporary assignments. The base pay range begins at $19.17 per hour. Compensation may also include access to healthcare benefits, a 401(k) plan and company match, a crewmember stock purchase plan, short- and long-term disability coverage, basic life insurance, and free space-available travel on JetBlue.

Requirements

High school diploma or GED.
At least one year of customer service or sales experience.
Must be at least 18 years old.
Complete fluency in written and spoken English.
Complete an assessment evaluating adaptability, safety orientation, and teamwork; scoring may use AI- or statistically-based methods.
Adhere to JetBlue Uniform Policy Manual standards.
Able to travel and work variable hours and flexible shifts, including holidays and weekends.
Able to follow safety guidelines and perform under pressure within fixed time constraints.
Able to work in all types of weather conditions.
Able to make occasional trips to other locations for training or temporary assignments.
Able to give and receive verbal communication.
Able to use handheld radios and headsets to communicate with the cockpit, dispatch, and other crewmembers.
Maintain a positive, good-natured attitude.
Able to frequently handle objects up to 50 pounds and occasionally handle 70 to 100 pounds with assistance from other people or tools; able to bend, crouch, and kneel as needed.
Able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge.
Depending on location, able to acquire and maintain United States Customs Clearance.
Possess and maintain a valid driver's license and a driving record meeting JetBlue Airways insurance standards.
Available for occasional overnight travel (10%).
Pass a 10-year background check and pre-employment drug test.
Be legally eligible to work in the country where the position is located; U.S. work authorization is required and visa sponsorship is not available.
For internal candidates, be in good standing with attendance, performance, and safety.
Maintain regular attendance and punctuality; potentially work flexible hours and respond on short notice.
Maintain a professional appearance and be an appropriate fit for JetBlue culture and values.
The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate.

Nice To Haves

Bilingual skills.
Previous airline experience.
Proficiency with Microsoft Office suite.

Responsibilities

Operate ground service equipment and motor vehicles, including tugs and elevated de-icing equipment.
Service aircraft using equipment such as potable water trucks, ground power units, tugs, aircraft pushback equipment, lavatory trucks, and de-icing trucks.
Work in the airport ramp environment.
Tag, lift, load, and unload customer bags weighing in excess of 100 pounds from aircraft baggage compartments and baggage systems.
Operate external aircraft equipment.
Help prepare the cabin for boarding and departure, including cleaning seats, seat pockets, floors, galleys, and lavatories.
Assist customers with special needs, including customers who need boarding assistance.
Guide aircraft to and from aircraft parking locations.
Occasionally use a handheld radio and communicate with proper radio etiquette.
Occasionally assist with loading and unloading mail, small packages, and human remains.
Ensure and maintain a safe environment and operation.
Perform other duties as assigned.
Promote safety, identify and report safety or security concerns, and support JetBlue's Safety Management System.
Adhere to applicable laws, regulations, company policies, procedures, and risk controls.
When working or traveling on JetBlue flights, assist with light aircraft cleaning if capable and time permits.