Ground Operations Crew - Boston, MA

VetJobs•Boston, MA

9d•Onsite

About The Position

The Ground Operations Crew loads and unloads customer bags, operates ground service equipment and motor vehicles, coordinates servicing for arriving and departing aircraft, helps prepare aircraft cabins for departure, and performs ramp-service duties such as waste disposal and aircraft re-servicing. The role also involves assisting customers and responding to ad-hoc requests. Crewmembers must be comfortable serving customers, proficient with computers, and prepared to work outdoors in varying weather conditions. The position works in an airport ramp environment with weather variations and elevated noise levels. It requires extended periods of standing, physical handling of bags and other objects, and the ability to bend, crouch, or kneel. Crewmembers may need to work weekends, holidays, flexible or irregular shifts, respond on short notice, and travel occasionally for training or temporary assignments. The base pay range begins at $19.17 per hour. The compensation package may also include healthcare benefits, a 401(k) plan and company match, a crewmember stock purchase plan, short- and long-term disability coverage, basic life insurance, and free space-available travel on JetBlue.

Requirements

High school diploma or GED.
One year of customer service or sales experience.
Must be at least 18 years old.
Complete fluency in written and spoken English.
Complete an assessment evaluating adaptability, safety orientation, and teamwork using AI- or statistically-based scoring.
Adhere to JetBlue Uniform Policy Manual standards.
Able to travel and work variable hours and flexible shifts, including holidays and weekends.
Able to follow safety guidelines and perform under pressure and within fixed time constraints.
Able to work in all types of weather conditions.
Able to make occasional trips to other locations for training or temporary assignments.
Able to give and receive verbal communication.
Able to use handheld radios and headsets to communicate with the cockpit, dispatch, and other crewmembers.
Maintain a positive, good-natured attitude.
Able to handle objects up to 50 pounds frequently and 70 to 100 pounds occasionally with assistance from other people or tools, and bend, crouch, and kneel as needed.
Acquire and maintain a valid Security Identification Display Area (SIDA) badge.
Depending on location, acquire and maintain United States Customs Clearance.
Possess and maintain a valid driver's license and a driving record that meets JetBlue Airways insurance standards.
Available for occasional overnight travel (10%).
Pass a 10-year background check and pre-employment drug test.
Be legally eligible to work in the country where the position is located; U.S. work authorization is required, and visa sponsorship is not available.
Internal candidates must be in good standing in attendance, performance, and safety.
Maintain regular attendance and punctuality, a professional appearance, and availability for flexible hours or short-notice responses.
Exhibit JetBlue values of Safety, Caring, Integrity, Passion, and Fun, and support the company's Safety Management System and safety performance goals.
The use of ChatGPT or another automated tool during the interview process disqualifies a candidate.

Nice To Haves

Bilingual skills.
Previous airline experience.
Proficiency with Microsoft Office.

Responsibilities

Operate ground service equipment, including motor vehicles, tugs, and elevated de-icing equipment.
Service aircraft using equipment such as potable water trucks, ground power units, tugs, aircraft pushback equipment, lavatory trucks, and de-icing trucks.
Work in an airport ramp environment.
Tag, lift, load, and unload customer bags weighing in excess of 100 pounds from aircraft baggage compartments and baggage systems.
Operate external aircraft equipment.
Help prepare aircraft cabins for boarding and departure, including cleaning seats, seat pockets, floors, galleys, and lavatories.
Assist customers with special needs, including customers who need boarding assistance.
Guide aircraft to and from parking locations.
Use handheld radios and communicate with proper radio etiquette.
Occasionally assist with loading and unloading mail, small packages, and human remains.
Maintain a safe environment and operation.
Perform other duties as assigned.
Promote safety, identify and report safety or security concerns, and adhere to applicable laws, regulations, company policies, procedures, and risk controls.