Leasing Professional - Boston, MA

Greystar Management Services • Boston, MA

2d • Onsite

About The Position

The Leasing Professional coordinates the community’s marketing, leasing, and renewal strategies to achieve occupancy, revenue, and resident-retention goals. The position handles activities related to leasing to new residents, supporting resident satisfaction throughout the lease term, and securing lease renewals.

The role involves prospect engagement and apartment showings, application and screening processes, preparing leases and move-in packages, and coordinating move-in readiness. It also supports marketing and occupancy plans, maintains leasing and prospect data in property management software, keeps the leasing office and tour areas ready for prospects, follows up with prospects and residents, processes renewals, and responds to resident and client/owner concerns.

The position requires a valid driver’s license to operate a golf cart on the property and any licenses or certifications required by applicable state and local jurisdictions. The work can involve standing, walking, sitting, bending, stooping, climbing ladders, reaching, carrying objects, and crawling in confined areas; working indoors and outdoors in all weather; and maneuvering loads up to 25 pounds independently or 50 pounds with assistance. Travel may occasionally or regularly be required to assist other properties or attend training and business meetings. A flexible schedule, including evening, weekend, and holiday on-call coverage, is required.

The listed hourly pay range is $25.00–$27.00. Eligible onsite property employees may also qualify for bonus programs. Benefits described for full-time employees include medical, dental, vision, disability, and life insurance; paid time off and holidays; onsite housing discounts subject to availability; a paid sabbatical after 10 years of service and every five years thereafter; a 401(k) with company match; paid parental leave; fertility benefit reimbursement; an Employee Assistance Program; and optional insurance and legal plans.

Requirements

• Hold a valid driver’s license to operate a golf cart on the property.
• Hold all licenses and/or certifications required by state and local jurisdictions.
• Be able to work a flexible schedule that includes taking on-call coverage during evenings, weekends, and holidays.
• Be able to perform the stated physical activities and work indoors and outdoors in all weather conditions.
• Be able to push, pull, lift, carry, or maneuver up to 25 pounds independently and up to 50 pounds with assistance.

Responsibilities

• Perform sales and leasing activities to meet community revenue and occupancy goals, including greeting and qualifying prospects, conducting tours and apartment showings, processing applications, completing credit screening and criminal background checks, preparing leases and move-in packages, and supporting move-in and lease signing.
• Inspect apartments before resident move-in, confirm they are ready, and schedule outstanding work with the maintenance team.
• Monitor market and competitor conditions, develop and implement short- and long-term marketing plans, and follow community policies for concessions, specials, and other occupancy programs.
• Design and carry out marketing activities to generate community traffic, including resident referral and employer outreach programs and internet marketing.
• Use on-site property management software to track availability, record traffic and leasing activity, manage resident and prospect data, and capture demographic and other relevant information.
• Maintain the community, show units, amenities, marketing corridor, leasing tour, and leasing office in accordance with company show-quality standards; communicate maintenance and upkeep needs to the maintenance team.
• Follow up with prospects and new residents by email, cards, telephone, or other contacts to support leasing and renewal decisions and satisfaction.
• Support the lease renewal program by preparing renewal letters and packages, contacting residents in advance of move-out dates, and ensuring renewal documents are signed and implemented on time.
• Respond promptly and courteously to resident and client/owner concerns and questions, take action to resolve problems, and document or refer requests to the appropriate individuals.

Benefits

• Medical insurance, including low-cost or free basic employee-only medical coverage.
• Dental insurance.
• Vision insurance.
• Disability and life insurance.
• Paid time off, including 15 vacation days, 4 personal days, and 10 sick days for new hires.
• 11 paid holidays.
• Birthday off after one year of service.
• Additional vacation accrued with tenure.
• Onsite housing discount at Greystar-managed communities, subject to discount and unit availability, for onsite team members.
• Six-week paid sabbatical after 10 years of service and every five years thereafter.
• 401(k) with company match up to 6% of pay after six months of service.
• Paid parental leave.
• Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
• Employee Assistance Program.
• Critical illness, accident, and hospital indemnity plans.
• Pet insurance.
• Legal plans.
• Charitable giving program and benefits.
• Potential bonus program eligibility for onsite property positions.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed