Grocery Supervisor

Meijer•Kent, OH

About The Position

The Grocery Supervisor plans, directs, and supervises the day-to-day operations of store departments. The role serves as a mentor and coach to team members and implements strategies to improve customer service and drive sales while ensuring customer needs are met quickly and efficiently. The supervisor maintains store appearance, product presentation, and company standards, with particular attention to prime shopping hours. The role is responsible for department staffing and hiring, team development and promotion decisions, disciplinary documentation and recommendations concerning discharge, and department profit and loss, sales, and shrink. The supervisor models friendly customer service, communicates the Meijer Friendly Initiative, ensures team members are trained, promotes a safe work environment, and spends most of their time in the store communicating with customers and team members. Reliable and consistent attendance is required; other duties may be assigned.

Requirements

High school diploma or equivalent.
2–3 years of related retail experience.
One year of management experience.
Ability to communicate clear and precise direction to team members.
Ability to resolve conflict by addressing root-cause issues.
Ability to manage multiple tasks.
Ability to analyze financial and statistical information and use it to make informed decisions.
Ability to teach suggestive selling.
Ability to lead an organization that practices working safely at all times.
Ability to mentor team members across the organization, including SDITs, hourly team members, and team leaders.
Successful completion of all required certifications.

Nice To Haves

Rotational assignments in other store areas, such as meat, bakery, produce, and deli.
Customer service and product flow experience.

Responsibilities

Plan, direct, and supervise day-to-day operations within store departments.
Mentor and coach team members to help exceed customer service and sales goals and maintain Meijer standards.
Implement strategies to improve customer service and drive store sales while meeting customer needs efficiently.
Maintain store appearance and product presentation in accordance with company standards, particularly during prime shopping hours.
Provide courteous, friendly, and efficient service to customers and team members.
Manage staffing, selection, and hiring to meet staffing needs.
Support succession planning by identifying development needs, providing career paths, and participating in promotion decisions.
Document and apply disciplinary actions and make recommendations concerning discharge.
Manage department P&L, achieve sales goals, and maintain shrink.
Communicate the Meijer Friendly Initiative in team meetings and conversations.
Ensure team members are thoroughly trained in their jobs and complete required training.
Spend most of the work time in the store communicating with customers and team members to ensure exceptional service.
Promote a safe work environment.
Maintain reliable and consistent attendance.
Perform other duties as assigned.