Grocery Supervisor

Meijer•Whitehall, MI

About The Position

The Grocery Supervisor plans, directs, and supervises team members in the day-to-day operations of store departments. The position serves as a mentor and coach, implements strategies to improve customer service and store sales, and ensures customer needs are met quickly and efficiently. It also maintains store appearance, with a focus on peak shopping hours, product presentation, and company standards.

Requirements

High school diploma or equivalent.
2–3 years of related retail experience.
One year of management experience.
Demonstrated ability to communicate clear and precise direction to team members.
Demonstrated ability to resolve conflict by addressing root-cause issues.
Demonstrated ability to manage multiple tasks.
Demonstrated ability to analyze financial and statistical information and use it to make informed decisions.
Demonstrated ability to teach suggestive selling.
Demonstrated ability to lead an organization that practices working safely at all times.
Demonstrated ability to mentor team members across the organization, including SDITs, hourly team members, and team leaders.
Successful completion of all required certifications.

Nice To Haves

Rotational assignments in other store areas such as meat, bakery, produce, and deli.
Customer service and product flow experience.

Responsibilities

Provide courteous, friendly, and efficient service to customers and team members to maintain a positive company image.
Manage staffing, selection, and hiring to meet staffing needs.
Support succession planning by providing career paths, identifying development needs, and participating in promotion decisions.
Document and apply disciplinary actions and make recommendations concerning discharge.
Manage department profit and loss, achieve sales goals, and maintain shrink.
Model exceptional, fast, and friendly customer service.
Communicate the Meijer Friendly Initiative in team meetings and conversations.
Mentor and coach team members to exceed customer service and sales goals and maintain Meijer standards.
Ensure team members are thoroughly trained and complete required training.
Spend most of the time in the store communicating with customers and team members to ensure exceptional service.
Promote a safe work environment.
Maintain reliable and consistent attendance.
Perform other duties as assigned.