GROCERY/RELIEF ASST DEPT LEADER

The Kroger Co. • Newport, OR

9d

About The Position

The Grocery/Relief Assistant Department Leader helps deliver an outstanding customer experience through exceptional service and maintains a safe, clean environment that encourages customers to return. The role supports the day-to-day functions of Grocery operations, assists in directing and supervising department functions, and works toward established sales and profit goals while monitoring quality assurance standards. The position also demonstrates the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

The role involves helping customers with product questions and suggestions, keeping informed about grocery promotions and store layout, maintaining product presentation and inventory awareness, and helping ensure that merchandising, labor, expense, safety, food safety, loss prevention, and customer service standards are followed. The position must perform its essential functions with or without reasonable accommodation.

Requirements

• Effective communication skills.
• Knowledge of basic math, including counting, addition, and subtraction.
• Ability to handle stressful situations.
• Ability to meet the minimum physical demands of the position.
• Must be at least 18 years old.

Nice To Haves

• High school diploma or equivalent.
• Management experience.
• Grocery experience.
• Retail experience.
• Ability to speak, read, and/or write in a second language.

Responsibilities

• Follow all local, state, and federal laws and company guidelines.
• Create a welcoming customer environment by answering questions about products sold in the department and throughout the store.
• Maintain knowledge of department products and respond to customer questions or make product suggestions.
• Inform customers about grocery specials.
• Understand the store layout and locate products.
• Implement the department’s period promotional plan and stay current with present, future, seasonal, and special advertisements.
• Monitor and control department expenses.
• Maintain awareness of inventory and stocking conditions and note inventory discrepancies.
• Observe scheduled shift operating hours.
• Use creative merchandising and condition products in assigned sections according to company policy.
• Manage workload to ensure production deadlines are met.
• Integrate key retailing work processes into daily department operations.
• Help ensure merchandising, customer service, cash control, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, and associate and customer engagement rules are followed.
• Reinforce safety programs, comply with safety procedures, identify unsafe conditions, and notify store management.
• Inspect equipment for preventive maintenance and notify the appropriate department or store manager about items needing repair.
• Notify management of customer or employee accidents.
• Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
• Perform the essential functions of the position with or without reasonable accommodation.

Benefits

• Healthcare coverage, including medical, dental, vision, and prescription coverage through company or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles.
• Paid time off, including holiday and sick pay, based on eligibility and length of service.
• Free counseling through the Employee Assistance Program.
• Free, confidential financial tools and coaching through Goldman Sachs Ayco.
• Associate discounts on purchases including food, travel, and technology.
• Up to $21,000 in tuition reimbursement over a career through the Continuing Education program.
• Training programs and diverse career pathways offering growth potential.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed