Grocery/Dept Leader

Kroger•Montrose, CO

About The Position

Create an outstanding customer experience through exceptional service and maintain a safe, clean environment that encourages customers to return. Direct and supervise department functions, duties, and activities while supporting day-to-day Grocery operations. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's values of respect, honesty, integrity, diversity, inclusion, and safety. The role includes responsibility for food safety, inventory and stocking, pricing and promotions, budgeting and expense control, associate scheduling, training, coaching, and performance management. The Grocery/Dept Leader works collaboratively with associates and store management to support customer service and company and store goals. The position requires the ability to perform essential job functions with or without reasonable accommodation.

Requirements

High school diploma or GED.
Any management experience.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict reasonably, cooperatively, and without confrontation.
Ability to act honestly and with integrity regarding customer and business information.
Ability to follow directions and seek assistance when needed to resolve customer and business issues.
Ability to perform the essential job functions with or without reasonable accommodation.

Nice To Haves

One year of grocery retail experience.

Responsibilities

Follow food safety regulations and guidelines; ensure appropriate temperatures in cases and coolers and maintain temperature logs.
Report safety risks, issues, illegal activity, and customer or employee accidents to management.
Train department associates in inventory, stocking, and Computer Assisted Ordering (CAO).
Plan, organize, and supervise the inventory process.
Schedule price changes and update shelf tags and promotional signs.
Monitor inventory and stocking conditions and note discrepancies.
Assist store management with department budgets and profit-and-loss reviews, and take appropriate action based on financial reports.
Monitor and control department expenses.
Stay informed about current, future, seasonal, and special advertisements.
Implement the department's promotional plan and prepare seasonal critiques for the sales and merchandising supervisor.
Create and execute sales promotions with store management.
Learn the store layout and product range; answer customer questions and make product suggestions.
Follow applicable laws and company guidelines.
Train and develop associates and participate in performance appraisals.
Develop schedules that manage customer volume throughout operating hours.
Collaborate with associates, promote teamwork, and communicate company, department, and job-specific information.
Supervise and coach direct reports, complete performance reviews, and provide feedback.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.