Grocery/Courtesy Clerk

Kroger•Roseburg, OR

19d

About The Position

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety of others. The Grocery/Courtesy Clerk assists customers with product questions, locating and retrieving merchandise, checkout, bagging, and loading purchases into vehicles. The role also supports shrink prevention, cart retrieval, price checks, scheduled safety sweeps, store cleanliness, and teamwork with Front-end associates. The clerk follows applicable laws and company guidelines and helps ensure merchandising, customer service, cash, labor, expense, loss prevention, maintenance, safety, food safety, and engagement rules are followed. The position’s essential functions must be performed with or without reasonable accommodation.

Requirements

Must be at least 16 years old.
Must be able to meet the minimum physical demands of the position.
Must be able to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.

Responsibilities

Promote trust and respect among associates.
Help customers feel welcome and appreciated by answering questions about products sold in the store.
Maintain knowledge of department products and respond to questions or suggest products.
Assist with customer requests, including retrieving, lifting, and locating products.
Greet customers, assist with placing merchandise on the conveyor belt, bag merchandise, and thank customers.
Assist with removing merchandise from the bottom of customers’ carts for checkout.
Follow customers’ bagging preferences and use appropriate bagging practices to avoid damaging items.
Offer assistance loading bags into customers’ vehicles.
Control shrink by following company initiatives, including bottom-of-basket inspections, cart transfers, and proper placement of go-backs.
Retrieve carts from the parking area using a cart strap, pushing no more than six carts at once, and return them to designated areas.
Understand the store layout, locate products, and conduct price checks for cashiers.
Observe scheduled shift operating hours and display a positive, friendly attitude.
Follow safety procedures, identify unsafe conditions, and notify store management.
Conduct and log safety sweeps by inspecting the entire sales floor every half hour.
Notify management of customer or employee accidents.
Maintain cleanliness in areas including lobbies, vending machines, restrooms, the sales floor, spills, check stands, carts, hand baskets, and the building entrance and parking lot.
Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
Collaborate with Front-end associates to encourage teamwork.
Follow local, state, and federal laws and company guidelines.
Help ensure compliance with company rules for merchandising, customer service, cash control, labor control, expenses and supplies, loss prevention, maintenance, safety, food safety, and associate and customer engagement.