Grocery Clerk/APC

The Kroger Co.•University Place, WA

10d

About The Position

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Assist the department manager in reaching sales and profit goals and monitor established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others. The Grocery Clerk helps customers find products, shares food specials and recommendations, and provides fresh and non-perishable grocery products customers have ordered. The role includes checking product freshness and sell-by dates; labeling, stocking, and inventorying merchandise; and reporting ordering or shipping discrepancies. The Grocery Clerk follows food safety requirements, maintains appropriate case and cooler temperatures and logs, stays informed about current and upcoming ads, and develops knowledge of department products to answer questions and make suggestions. The position also involves maintaining a welcoming environment, following safety procedures, identifying unsafe conditions, inspecting equipment and reporting repair needs, and notifying management of customer or employee accidents. The employee must work cooperatively in a fast-paced and sometimes stressful environment, manage conflict reasonably and cooperatively, handle customer and business information honestly, follow directions, seek assistance when needed, and provide support through direct interaction with minors, people with special needs, and older adults. Essential functions must be performed with or without reasonable accommodation.

Requirements

Customer service skills.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict reasonably, nonconfrontationally, and cooperatively.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary.
Ability to perform essential functions with or without reasonable accommodation.

Nice To Haves

Previous customer service experience.
Retail experience.

Responsibilities

Help customers discover products and respond to product inquiries.
Inform customers about food specials and recommend grocery items.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Provide customers with ordered fresh and non-perishable grocery products.
Label, stock, and inventory department merchandise.
Report product ordering and shipping discrepancies to the department manager.
Stay current with present, future, seasonal, and special advertisements.
Follow food safety regulations and guidelines.
Maintain proper temperatures in cases and coolers and maintain temperature logs.
Learn department products and answer questions or make suggestions.
Create a welcoming environment by answering questions about products in the department and throughout the store.
Comply with safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment as part of preventive maintenance and report items needing repair.
Notify management of customer or employee accidents.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance when necessary to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform essential job functions with or without reasonable accommodation.
Assist the department manager in achieving sales and profit goals and monitor quality assurance standards.
Encourage associates to deliver excellent customer service and support the Customer 1st strategy.