Grocery Clerk/APC

Kroger•University Place, WA

About The Position

The Grocery Clerk/APC helps create an outstanding customer experience by providing friendly, informed service and maintaining a safe, clean, well-stocked department. The role supports the department manager in meeting sales and profit goals and maintaining quality assurance standards, while promoting the company's Customer 1st strategy and core values of respect, honesty, integrity, diversity, inclusion, and safety. The clerk assists customers with product questions and recommendations, provides ordered grocery products, checks freshness and sell-by dates, and keeps informed about current and upcoming promotions. The position also involves labeling, stocking, and inventorying merchandise; monitoring product quality and storage temperatures; following food-safety and safety procedures; and reporting discrepancies, accidents, unsafe conditions, and equipment needing repair. The clerk works cooperatively in a fast-paced environment and provides support to minors, individuals with special needs, and older adults.

Requirements

Customer service skills.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Previous customer service experience.
Retail experience.

Responsibilities

Help customers discover products, answer questions, and recommend grocery items that meet their needs.
Inform customers about food specials and current, future, seasonal, and special advertisements.
Provide customers with fresh and non-perishable grocery products they have ordered.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Label, stock, and inventory department merchandise.
Report product ordering and shipping discrepancies to the department manager.
Follow food-safety regulations and guidelines.
Maintain proper temperatures in cases and coolers and maintain temperature logs.
Maintain knowledge of department products and answer customer questions or make suggestions.
Help create a welcoming environment for customers throughout the department and store.
Comply with safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance needs and notify the appropriate department or store manager about repairs.
Notify management of customer or employee accidents.
Work cooperatively in a fast-paced, sometimes stressful environment and manage conflict reasonably and cooperatively.
Handle customer and business information honestly and with integrity; follow directions and seek assistance when needed.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.