Grocery/Bulk Dept Manager

Natural Grocers•Reno, NV

About The Position

The Grocery/Bulk Manager is responsible for the successful operation and profitability of the Grocery and Bulk Departments, including training, directing, and monitoring department staff. The role is accountable for the department’s performance and is scheduled to fulfill Manager on Duty (MOD) duties. The position includes providing customer service, maintaining inviting and well-stocked departments, ordering and inventory control, merchandising, and managing department margins and profitability. The manager also trains and assigns work to staff, supports hiring and performance management, and works with other department managers to coordinate coverage and cross-training. The manager may open and close the store, handle register functions, assist customers, maintain safety and security, and respond to occasional disruptions. The role uses SAP, inventory management software, BEx reports, and other information systems. The schedule is based on store needs and includes evenings, weekends, and holidays. The position requires five days and 40 hours per week, plus attendance at mandatory store meetings. Employees are expected to be hands-on and may be assigned additional duties.

Requirements

Ability to pass food safety training courses and/or certifications required by law and maintain current, registered certifications when applicable.
Ability to manage changing priorities and stay focused on the task at hand.
Ability to obtain forklift certification.
Sense of urgency in completing tasks.
Excellent customer service skills.
Highly organized, with great attention to detail.
Ability to take direction and follow through.
Must be cashier trained and able to count currency.
Proficiency in MS Word, Excel, and Outlook.

Nice To Haves

High school diploma, GED, or equivalent preferred.
1–2 years of retail experience in a grocery or retail environment preferred.
Natural foods background is a plus.
1–2 years of experience supervising others preferred.

Responsibilities

Provide World Class Customer Service as a number one priority.
Exemplify integrity, responsibility, and excellence and adhere to company policies.
Create inviting, full, and shoppable grocery and bulk departments.
Order for the grocery and bulk departments and maintain accurate inventory levels.
Manage department margin and profitability, including minimizing shrink and maximizing effective purchasing.
Ensure in-stock products and conditions meet company standards.
Offer and follow up on special orders.
Merchandise shelves, endcaps, and dynamic displays.
Manage and participate in tagging, facing, rotating, cleaning, markdowns, stocking, and backstock.
Train and monitor department personnel, including assigning tasks and following up on them.
Work with other department managers to cross-train staff and accomplish needed tasks.
Conduct active and passive demonstrations.
Assist with interviewing and hiring for department needs.
Work with the store manager to address department performance or disciplinary issues.
Open and close the store, including DSR and the closing cash process.
Handle register functions, including backup cashiering, customer returns and complaints, and register shift coverage during scheduled breaks.
Maintain the safety and security of customers and employees.
Occasionally manage disruptions to daily business, such as loitering, solicitation, emergency weather situations, or bathroom misuse.
Answer customer questions according to company standards and policies, including use of Structure/Function statements and/or statements of nutritional support.
Continually increase product knowledge.
Use SAP and inventory management software, run and analyze BEx reports, email, and use other information systems as needed.
Work a store-needs-based schedule that includes evenings, weekends, and holidays; work five days and 40 hours per week and attend mandatory store meetings.
Perform other assigned tasks as needed.

Benefits

Birthday Bonus Pay
Vitamin Bucks (up to $2,080 earned as store credit annually)
Holiday pay for five holidays when stores are closed
Paid time off, including sick days and vacation, increasing with tenure
Paid nutrition education
Crew member discount
N}power customer appreciation and rewards program
Regular scheduled pay increases
Advancement opportunities and career development
Health and Wellness Program
Employee Assistance Program (EAP)
Employee Referral Program
Medical, dental, and vision insurance for full-time crew members working 30 or more hours per week
Paid parental leave for full-time crew members working 30 or more hours per week
Paid medical leave through company-paid short-term disability insurance for full-time crew members working 30 or more hours per week
Company-paid short-term disability insurance for full-time crew members working 30 or more hours per week
Company-paid life insurance for full-time crew members working 30 or more hours per week
Voluntary benefits, including hospital indemnity, accident insurance, long-term disability insurance, and term life insurance, for full-time crew members working 30 or more hours per week
Retirement savings plan (401k) with discretionary company match for full-time crew members working 30 or more hours per week
Healthcare and dependent care flexible spending accounts (FSA) for full-time crew members working 30 or more hours per week
Health Savings Account (HSA) with company match for full-time crew members working 30 or more hours per week