Grocery/Bulk Dept Manager

Natural Grocers•Los Alamos, NM

About The Position

The Grocery/Bulk Manager is responsible for the successful operation and profitability of the Grocery and Bulk Departments, including training, directing, and monitoring department staff. Department Managers are accountable for their departments and fulfill Manager on Duty (MOD) duties on a scheduled basis. The role includes providing customer service, maintaining inviting and well-stocked departments, managing ordering and inventory, and supporting store operations. The position requires working five days and 40 hours per week, with a schedule based on store needs that includes evenings, weekends, and holidays, as well as attendance at mandatory store meetings. Employees are expected to be hands-on and perform additional tasks as assigned.

Requirements

High school diploma, GED, or equivalent preferred.
One to two years of retail experience in a grocery or retail environment preferred.
One to two years of experience supervising others preferred.
Ability to pass food safety training courses and/or certifications required by law and keep certifications current and registered if applicable.
Ability to manage changing priorities and stay focused on the task at hand.
Must be able to obtain forklift certification.
Sense of urgency in completing tasks.
Excellent customer service skills.
Highly organized, with great attention to detail.
Ability to take direction and follow through.
Must be cashier trained and able to count currency.
Proficient in MS Word, Excel, and Outlook.

Nice To Haves

Natural foods background.

Responsibilities

Provide World Class Customer Service as a number one priority.
Exemplify integrity, responsibility, and excellence and adhere to all policies.
Create inviting, full, and shoppable grocery and bulk departments.
Order for the grocery and bulk departments and maintain accurate inventory levels.
Manage margin and overall department profitability, including minimizing shrink and maximizing effective purchasing.
Ensure all in-stock products and conditions meet company standards.
Offer and follow up on special orders.
Merchandise shelves, endcaps, and dynamic displays.
Manage and participate in tagging, facing, rotating, cleaning, markdowns, stocking, and backstock.
Train and monitor department personnel, including assigning tasks and following up on them.
Work with other department managers to cross-train staff and accomplish needed tasks.
Conduct active and passive demos.
Assist in interviewing and hiring for department needs.
Work with the store manager to address department performance and disciplinary issues.
Open and close the store, including DSR and the closing cash process.
Handle register functions, including backup cashiering, customer returns, customer complaints, and register shift changes, including scheduled breaks.
Maintain the safety and security of customers and employees.
Occasionally manage business disruptions, such as loiterers, solicitation, emergency weather situations, and bathroom misuse.
Answer customer questions according to company standards and policies, including using Structure/Function statements and/or statements of nutritional support.
Continually increase product knowledge.
Use SAP and inventory management software; run and analyze BEx reports; and use email and other IS programs as needed.
Work a store-needs-based schedule that includes evenings, weekends, and holidays, and attend mandatory store meetings.

Benefits

Birthday Bonus Pay
Vitamin Bucks (up to $2,080 earned as store credit annually)
Holiday Pay for five holidays when stores are closed
Paid time off, including sick days and vacation, that increases with tenure
Paid nutrition education
Crew Member discount
N}power customer appreciation and rewards program
Regular scheduled pay increases
Advancement opportunities and career development
Health and Wellness Program
Employee Assistance Program (EAP)
Employee Referral Program
Medical, dental, and vision insurance for full-time crew members working 30 or more hours per week
Paid parental leave for full-time crew members working 30 or more hours per week
Paid medical leave through company-paid short-term disability insurance for full-time crew members working 30 or more hours per week
Company-paid short-term disability insurance for full-time crew members working 30 or more hours per week
Company-paid life insurance for full-time crew members working 30 or more hours per week
Voluntary benefits, including hospital indemnity, accident insurance, long-term disability insurance, and term life insurance, for full-time crew members working 30 or more hours per week
Retirement savings plan (401k) with discretionary company match for full-time crew members working 30 or more hours per week
Healthcare and dependent care flexible spending account (FSA) for full-time crew members working 30 or more hours per week
Health savings account (HSA) with company match for full-time crew members working 30 or more hours per week