Grocery/Bulk Dept Manager

Natural Grocers•Aurora, CO

About The Position

The Grocery/Bulk Manager is responsible for the successful operation and profitability of the Grocery and Bulk Departments, including training, directing, and monitoring department staff. Department Managers are responsible for their own department’s success and are scheduled to fulfill Manager on Duty (MOD) duties. The role includes customer service, department merchandising and inventory management, employee supervision, store opening and closing duties, cashier backup, and maintaining customer and employee safety. The position requires five days and 40 hours per week, attendance at mandatory store meetings, and a schedule based on store needs that includes evenings, weekends, and holidays. Employees are expected to be hands-on and perform tasks as assigned, including duties beyond those listed in this description.

Requirements

High school diploma, GED, or equivalent preferred.
Ability to pass food safety training courses and/or certifications required by law and keep applicable certifications current and registered.
Ability to manage changing priorities and remain focused on the task at hand.
Must be able to obtain forklift certification.
Sense of urgency in completing tasks.
Excellent customer service skills.
Highly organized with strong attention to detail.
Ability to take direction and follow through.
Must be cashier trained and able to count currency.
Proficient in MS Word, Excel, and Outlook.

Nice To Haves

1–2 years of retail experience in a grocery or retail environment preferred.
Natural foods background is a plus.
1–2 years of experience supervising others preferred.

Responsibilities

Provide World Class Customer Service as a top priority.
Exemplify integrity, responsibility, and excellence, and adhere to company policies.
Create inviting, full, and shoppable grocery and bulk departments.
Order products and maintain accurate inventory levels.
Manage department margin and profitability, minimize shrink, and maximize effective purchasing.
Ensure in-stock products and conditions meet company standards.
Offer and follow up on special orders.
Merchandise shelves, endcaps, and dynamic displays.
Participate in and manage tagging, facing, rotating, cleaning, markdowns, stocking, and backstock.
Train and monitor department personnel, assign tasks, and follow up on task completion.
Coordinate with other department managers to cross-train staff and complete necessary work.
Conduct active and passive demonstrations.
Assist with interviewing and hiring for department needs.
Work with the store manager on department performance or disciplinary issues.
Open and close the store, including completing DSR and the closing cash process.
Perform register functions, including backup cashiering, customer returns, customer complaints, and coverage of register shift changes and scheduled breaks.
Maintain the safety and security of customers and employees.
Occasionally manage disruptions to daily business, including loitering, solicitation, emergency weather situations, and bathroom misuse.
Answer customer questions in accordance with company standards and policies, including use of Structure/Function statements and/or statements of nutritional support.
Continually increase product knowledge.
Use SAP and inventory management software, run and analyze BEx reports, and use email and other IS programs as needed.
Work five days and 40 hours per week on a schedule based on store needs, including evenings, weekends, and holidays, and attend mandatory store meetings.
Perform other assigned tasks as needed to help complete the work and support the company.

Benefits

Birthday Bonus Pay
Vitamin Bucks (up to $2,080 earned as store credit annually)
Holiday pay for five holidays when stores are closed
Paid time off, including sick days and vacation, increasing with tenure
Paid nutrition education
Crew member discount
N}power customer appreciation and rewards program
Regular scheduled pay increases
Advancement opportunities and career development
Health and Wellness Program
Employee Assistance Program (EAP)
Employee Referral Program
Medical, dental, and vision insurance for full-time crew members working 30 or more hours per week
Paid parental leave for full-time crew members working 30 or more hours per week
Paid medical leave through company-paid short-term disability insurance for full-time crew members working 30 or more hours per week
Company-paid short-term disability insurance for full-time crew members working 30 or more hours per week
Company-paid life insurance for full-time crew members working 30 or more hours per week
Voluntary benefits, including hospital indemnity, accident insurance, long-term disability insurance, and term life insurance, for full-time crew members working 30 or more hours per week
401(k) retirement savings plan with discretionary company match for full-time crew members working 30 or more hours per week
Healthcare and dependent care flexible spending accounts (FSA) for full-time crew members working 30 or more hours per week
Health Savings Account (HSA) with company match for full-time crew members working 30 or more hours per week