Grocery/Bulk Dept Manager

Natural Grocers•Ankeny, IA

About The Position

The Grocery/Bulk Manager is responsible for the successful operation and profitability of the Grocery and Bulk Departments, including training, directing, and monitoring department staff. Department Managers are responsible for their own departments and are required to perform Manager on Duty (MOD) duties on a scheduled basis. The role works five days and 40 hours per week, attends mandatory store meetings, and follows a schedule based on store needs, including evenings, weekends, and holidays. The position is for Natural Grocers’ upcoming Ankeny location, whose grand opening is scheduled for February 2027, subject to change. The manager helps create inviting, fully stocked, and shoppable departments; oversees ordering, inventory, purchasing, shrink, merchandising, and department profitability; and participates in daily store operations. The role also includes customer service, staff training and task follow-up, register coverage, store opening and closing duties, and maintaining customer and employee safety. Employees are expected to be hands-on and complete assigned work as needed.

Requirements

High school diploma, GED, or equivalent preferred.
Ability to pass food safety training courses and/or certifications required by law and maintain applicable certifications in good standing.
Ability to manage changing priorities and stay focused on the task at hand.
Must be able to obtain forklift certification.
Sense of urgency in completing tasks.
Excellent customer service skills.
Highly organized with great attention to detail.
Ability to take direction and follow through.
Must be cashier trained and able to count currency.
Proficient in MS Word, Excel, and Outlook.

Nice To Haves

One to two years of retail experience in a grocery or retail environment preferred.
Natural foods background is a plus.
One to two years of experience supervising others preferred.
High school diploma, GED, or equivalent preferred.

Responsibilities

Provide World Class Customer Service as a number one priority.
Exemplify integrity, responsibility, and excellence, and adhere to company policies.
Create inviting, full, and shoppable grocery and bulk departments.
Order for the grocery and bulk departments and maintain accurate inventory levels.
Manage margin and department profitability, including minimizing shrink and maximizing effective purchasing.
Ensure in-stock products and conditions meet company standards.
Offer and follow up on special orders.
Merchandise shelves, endcaps, and dynamic displays.
Manage and participate in tagging, facing, rotating, cleaning, markdowns, stocking, and backstock.
Train and monitor department personnel, including assigning tasks and following up on them.
Work with other department managers to cross-train staff and complete needed tasks.
Conduct active and passive demonstrations.
Assist with interviewing and hiring for department needs.
Work with the store manager to address department performance and disciplinary issues.
Open and close the store, including DSR and the closing cash process.
Handle register functions, including backup cashiering, customer returns and complaints, and register shift changes and scheduled breaks.
Maintain the safety and security of customers and employees.
Occasionally manage disruptions to daily business, such as loitering, solicitation, emergency weather situations, and bathroom misuse.
Answer customer questions according to company standards and policies, including using Structure/Function statements and/or statements of nutritional support.
Continually increase product knowledge.
Use SAP and inventory management software; run and analyze BEx reports; and use email and other IS programs as needed.
Work a schedule based on store needs, including evenings, weekends, and holidays.
Work five days and 40 hours per week and attend mandatory store meetings.
Complete other assigned tasks as needed to support store operations.

Benefits

Birthday Bonus Pay
Vitamin Bucks (up to $2,080 earned as store credit annually)
Holiday Pay for five holidays; stores are closed on those holidays
Paid time off, including sick days and vacation, increasing with tenure
Paid Nutrition Education
good4u Crew Member Discount
N}power customer appreciation and rewards program
Regular, scheduled pay increases
Advancement opportunities and career development
Health and Wellness Program
Employee Assistance Program (EAP)
Employee Referral Program
For full-time crew members (30+ hours/week): medical, dental, and vision insurance
For full-time crew members (30+ hours/week): paid parental leave
For full-time crew members (30+ hours/week): paid medical leave through company-paid short-term disability insurance
For full-time crew members (30+ hours/week): company-paid short-term disability insurance
For full-time crew members (30+ hours/week): company-paid life insurance
For full-time crew members (30+ hours/week): voluntary benefits, including hospital indemnity, accident insurance, long-term disability insurance, and term life insurance
For full-time crew members (30+ hours/week): retirement savings plan (401k) with discretionary company match
For full-time crew members (30+ hours/week): healthcare and dependent care Flexible Spending Account (FSA)
For full-time crew members (30+ hours/week): Health Savings Account (HSA) with company match