Greeter - Part Time

Bass Pro Shops•Richfield, WI

About The Position

The Greeter performs customer service activities, including welcoming customers promptly and courteously, handling merchandise with care, providing information and directions, distributing promotional materials, and supporting other front-end business needs. Greeters are expected to be friendly and outgoing and to provide an exceptional experience that makes every guest feel welcomed and appreciated. The role operates under general supervision and follows established procedures, with occasional independent judgment to complete assignments and resolve problems from limited alternatives. Greeters may also recommend improvements to work procedures, policies, and practices.

Requirements

High school diploma or equivalent.
Experience in a customer service environment.
Excellent organizational skills and attention to detail.
Excellent verbal and written communication skills.
Adaptability to new processes and procedures.
Self-motivation and initiative while working unsupervised.
Regularly walk and stand; sitting is seldom to never required.
Occasionally perform computer work and lift up to 50 pounds.
Constantly communicate with others and repeat motions that may involve the wrists, hands, or fingers.
Occasionally work in low or high temperatures, outdoor elements such as precipitation and wind, and noisy environments.
Light work involving constant movement and lifting of objects up to 20 pounds, and occasional movement and lifting of objects up to 100 pounds or more, using a team lift as needed.

Responsibilities

Greet all customers entering the store in a friendly and outgoing manner.
Promote programs such as CLUB Membership (in the US), VOC, and In-Store Pickup.
Present a professional customer-service image by following the dress code, wearing the required logo shirt and visible name badge, and using a smile, eye contact, and welcoming body language.
Check in customers’ merchandise for return.
Check in vendor representatives, complete visitor log information, and control visitor badges.
Stay informed about store special events and tell customers about events, sales, and promotions; provide promotional materials as appropriate.
Keep the entryway and surrounding work area clean, tidy, and safe for customers and Outfitters.
Facilitate customer check-in of firearms or weapons by notifying an appropriately trained and designated Outfitter. Greeters must not accept, possess, or handle firearms while performing their duties.
Perform other duties as assigned.