Greeter - Part Time

Bass Pro Shops•Altoona, IA

13d•Onsite

About The Position

The Greeter performs customer service activities at the store’s front end. The role includes promptly and warmly greeting customers, handling merchandise with care, providing information and directions, distributing promotional materials, and completing other front-end tasks that support business needs. Greeters are expected to be friendly and outgoing and to provide an exceptional experience that makes customers feel welcomed and appreciated. The Greeter presents a professional image consistent with the company’s dress code, supports customer and vendor check-in processes, and keeps the entryway and surrounding work area clean, tidy, and safe. When a customer needs to check in a firearm or weapon, the Greeter notifies an appropriately trained and designated Outfitter to complete the check-in according to company SOP. Greeters must never accept, possess, or handle firearms while performing their duties. The position works under general supervision and follows established procedures while using innovation and occasional independent judgment to complete assignments and recommend improvements to work procedures, policies, and practices.

Requirements

High school diploma or equivalent.
Experience in a customer service environment.
Excellent organization skills and attention to detail.
Excellent verbal and written communication skills.
Adaptability to new processes and procedures.
Self-motivation and initiative when working unsupervised.
Ability to regularly walk and stand.
Ability to occasionally perform computer work and lift up to 50 pounds.
Ability to constantly communicate with others and repeat motions involving the wrists, hands, and/or fingers.
Ability to work occasionally in low or high temperatures, outdoor elements such as precipitation and wind, and noisy environments.
Ability to perform light work involving constant movement and lifting of objects up to 20 pounds, and occasional movement and lifting of objects up to 100 pounds or more using a team lift as needed.

Responsibilities

Greet all customers promptly, warmly, and in a friendly, outgoing manner as they enter the store.
Promote programs, including CLUB Membership (US only), VOC, and In-Store Pickup.
Model the company’s customer-service and dress-code standards, including wearing the appropriate logo shirt and visible name badge, maintaining a professional appearance, and using a smile, eye contact, and welcoming body language.
Check in customers’ merchandise for return.
Check in vendor representatives, complete required visitor-log information, and control visitor badges.
Stay informed about store special events and communicate details about events, sales, and promotions to customers; provide promotional materials as needed.
Keep the entryway and surrounding work area clean, tidy, and safe for customers and Outfitters.
For firearm or weapon check-ins, notify the appropriate trained and designated Outfitter to complete the process under company SOP; do not accept, possess, or handle firearms.
Perform other duties as assigned.
Use established procedures and occasional independent judgment to complete assignments and make recommendations about work procedures, policies, and practices.