Greeter - Part Time

Bass Pro Shops • Harrisburg, PA

4d

About The Position

The Greeter performs front-end customer-service activities, including welcoming customers promptly and warmly, handling merchandise with care, providing information and directions, distributing promotional materials, and supporting other business needs. Greeters are expected to be friendly and outgoing and to provide an exceptional experience that makes every guest feel welcomed and appreciated. The role operates under general supervision and uses established procedures and occasional independent judgment to complete assignments and recommend improvements to work procedures, policies, and practices.

Greeters welcome customers, promote relevant programs, check in merchandise returns and vendor representatives, and keep the entrance and nearby work area clean, orderly, and safe. They inform guests about store events and promotions and support customer firearm check-in by notifying an appropriately trained and designated Outfitter. Greeters must not accept, possess, or handle firearms while performing their duties.

Requirements

• High school diploma or equivalent.
• Experience in a customer service environment.
• Excellent organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to adapt to new processes and procedures.
• Self-motivation and initiative while working unsupervised.
• Ability to regularly walk and stand; occasionally perform computer work and lift up to 50 pounds.
• Ability to communicate constantly with others and repeatedly perform motions involving the wrists, hands, or fingers.
• Ability to work occasionally in low or high temperatures, outdoor elements such as precipitation and wind, and noisy environments.
• Ability to perform light work, constantly moving and lifting objects up to 20 pounds and occasionally moving and lifting objects up to 100 pounds or more, using a team lift as needed.

Responsibilities

• Greet customers promptly and in a friendly, outgoing manner.
• Promote programs including CLUB Membership (in the US), VOC, and In-Store Pickup.
• Present a professional image by following the dress code, wearing the appropriate logo shirt and visible name badge, and using a smile, eye contact, and welcoming body language.
• Check in customers’ merchandise for return.
• Check in vendor representatives, complete required visitor-log information, and control visitor badges.
• Stay informed about store special events and tell customers about events, sales, and promotions.
• Provide promotional materials in support of special events.
• Keep the entryway and surrounding work area clean, tidy, and safe for customers and Outfitters.
• Assist with customer check-in of firearms or weapons by notifying the appropriate trained and designated Outfitter to complete the process under company SOP; do not accept, possess, or handle firearms.
• Perform other duties as assigned.
• Make recommendations concerning work procedures, policies, and practices.

Benefits

• Discounts on retail merchandise, restaurants, resorts, and conservation attractions
• Dental benefits
• Vision benefits
• Voluntary benefits
• 401(k) retirement savings
• Paid holidays
• Paid vacation
• Bass Pro Cares Fund

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED