Greeter - Part Time

Bass Pro Shops • Noblesville, IN

5d • Onsite

About The Position

The Greeter performs customer service activities at the store entrance and front end. The role includes greeting customers promptly and warmly, handling merchandise with care, providing information and directions, distributing promotional materials, and completing other front-end tasks to support business needs. Greeters are expected to be friendly and outgoing and to provide every guest with a welcoming, appreciative customer experience.

The Greeter promotes applicable programs, including CLUB Membership (US only), VOC, and In-Store Pickup; checks in merchandise returns and vendor representatives; informs customers about store events, sales, and promotions; and helps keep the entryway and surrounding work area clean, tidy, and safe. When a customer needs to check in a firearm or weapon, the Greeter notifies a trained and designated Outfitter to complete the process under company SOP. Greeters must never accept, possess, or handle firearms while performing their duties.

The position operates under general supervision and established procedures, with occasional independent judgment to complete assignments and make recommendations about work procedures, policies, and practices. Physical demands include regular walking and standing, frequent communication and repetitive hand or wrist motions, and occasional computer work, lifting, and exposure to temperature extremes, outdoor elements, or noisy environments.

Requirements

• High school diploma or equivalent.
• Experience in a customer service environment.
• Excellent organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to adapt to new processes and procedures.
• Excellent self-motivation and initiative while working unsupervised.
• Ability to regularly walk and stand.
• Ability to occasionally perform computer work and lift up to 50 pounds.
• Ability to constantly communicate and perform repetitive motions involving the wrists, hands, or fingers.
• Ability to work occasionally in low or high temperatures, outdoor elements such as precipitation and wind, and noisy environments.
• Ability to constantly move and lift objects up to 20 pounds and occasionally move and lift objects up to 100 pounds or more, using a team lift as needed.

Responsibilities

• Greet all customers promptly and in a friendly, outgoing manner.
• Promote programs including CLUB Membership (US only), VOC, and In-Store Pickup.
• Model the company's customer-service and dress-code standards, including wearing the appropriate logo shirt and visible name badge, maintaining a professional appearance, smiling, making eye contact, and using welcoming body language.
• Check in customers' merchandise for return.
• Check in vendor representatives, complete visitor-log information, and control visitor badges.
• Stay aware of store special events and inform customers about event details, sales, and promotions.
• Provide customers with promotional materials for special events.
• Keep the entryway and surrounding work area clean, tidy, and safe for customers and Outfitters.
• Notify a trained and designated Outfitter to complete customer firearm or weapon check-in according to company SOP; do not accept, possess, or handle firearms.
• Perform other duties as assigned.

Benefits

• Discounts on retail merchandise, restaurants, resorts, and conservation attractions.
• Dental benefits.
• Vision benefits.
• Voluntary benefits.
• 401(k) retirement savings.
• Paid holidays.
• Paid vacation.
• Bass Pro Cares Fund.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED