Greeter - Part Time

Bass Pro Shops • Pearland, TX

2d • Onsite

About The Position

The Greeter performs customer service activities at the store entrance and other front-end areas. The role welcomes customers promptly and in a friendly, outgoing manner; handles merchandise with care; provides information and directions; distributes promotional materials; and supports other front-end business needs. Greeters are expected to create an exceptional customer experience so guests feel welcomed and appreciated.

The role also involves checking in returned merchandise and vendor representatives, informing customers about store events and promotions, and keeping the entryway and surrounding work area clean, tidy, and safe. For customer check-in involving firearms or weapons, the Greeter contacts an appropriately trained and designated Outfitter to complete the check-in under company procedures. Greeters must never accept, possess, or handle firearms while performing their duties. Work is performed under general supervision using established procedures, with occasional independent judgment to complete assignments and recommendations to work practices.

Requirements

• High school diploma or equivalent.
• Experience in a customer service environment.
• Excellent organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to adapt to new processes and procedures.
• Excellent self-motivation and initiative while working unsupervised.
• Regularly walk and stand; seldom or never sit.
• Occasionally perform computer work and lift up to 50 pounds.
• Constantly communicate with others to exchange information and repeat motions that may involve the wrists, hands, or fingers.
• Occasionally work in low or high temperatures, outdoor elements such as precipitation and wind, and noisy environments.
• Perform light work that includes constantly moving and lifting objects up to 20 pounds and occasionally moving and lifting objects up to 100 pounds or more, using a team lift as needed.

Responsibilities

• Greet all customers as they enter the store in a friendly and outgoing manner.
• Promote programs including CLUB Membership (US only), VOC, and In-Store Pickup.
• Present a professional image consistent with the brand’s customer-service standards and dress code, including the appropriate logo shirt, visible name badge, appropriate apparel and footwear, a smile, eye contact, and welcoming body language.
• Check in customers’ merchandise for return.
• Check in vendor representatives, complete required visitor-log information, and control visitor badges.
• Stay informed about store special events and advise customers about event details, sales, and promotions; provide promotional materials.
• Keep the entryway and surrounding work area clean, tidy, and safe for customers and Outfitters.
• Facilitate customer check-in of firearms or weapons by notifying the appropriate trained and designated Outfitter to perform the check-in according to company SOP; never accept, possess, or handle a firearm.
• Perform other duties as assigned.

Benefits

• Discounts on retail merchandise, restaurants, resorts, and conservation attractions
• Dental benefits
• Vision benefits
• Voluntary benefits
• 401(k) retirement savings
• Paid holidays
• Paid vacation
• Bass Pro Cares Fund
• Additional benefits

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED