Greeter - Part Time

Bass Pro Shops • League City, TX

17d

About The Position

The Greeter performs customer service activities at the store entrance and front end. The role includes greeting customers promptly and warmly, handling merchandise with care, providing information and directions, distributing promotional materials, and completing other front-end tasks that support business needs. Greeters are expected to be friendly and outgoing and to provide an exceptional customer experience that makes guests feel welcomed and appreciated.

The Greeter promotes applicable programs, including CLUB Membership (US only), VOC, and In-Store Pickup; checks in returned merchandise and vendor representatives; informs customers about special events, sales, and promotions; and helps keep the entryway and surrounding work area clean, tidy, and safe. For firearms or weapons check-in, the Greeter notifies an appropriately trained and designated Outfitter. Greeters must never accept, possess, or handle firearms while performing their duties.

The role is performed under general supervision using established procedures, with occasional independent judgment to complete assignments and opportunities to recommend changes to work procedures, policies, and practices.

Requirements

• High school diploma or equivalent.
• Experience in a customer service environment.
• Excellent organization skills and attention to detail.
• Excellent verbal and written communication skills.
• Adaptability to new processes and procedures.
• Excellent self-motivation and initiative while unsupervised.

Responsibilities

• Greet all customers as they enter the store in a friendly and outgoing manner.
• Promote programs including CLUB Membership (US only), VOC, and In-Store Pickup.
• Present a professional image consistent with the brand’s customer-service and dress-code standards, including wearing the appropriate logo shirt and visible name badge, and using a smile, eye contact, and welcoming body language.
• Check in customers’ merchandise for return.
• Check in vendor representatives, complete visitor-log information, and control visitor badges.
• Stay informed about store special events and tell customers about events, sales, and promotions.
• Provide promotional materials to support special events.
• Keep the entryway and surrounding work area clean, tidy, and safe for customers and Outfitters.
• Facilitate customer check-in of firearms or weapons by notifying the appropriate trained and designated Outfitter; never accept, possess, or handle a firearm.
• Perform other duties as assigned.

Benefits

• Discounts on retail merchandise, restaurants, world-class resorts, and conservation attractions.
• Dental benefits.
• Vision benefits.
• Voluntary benefits.
• 401(k) retirement savings.
• Paid holidays.
• Paid vacation.
• Bass Pro Cares Fund.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED