Greeter, Part-Time

Bass Pro Shops•Tualatin, OR

20d

About The Position

The Greeter performs customer service activities at the store entrance and front end. The role includes greeting customers promptly and in a friendly, outgoing manner; handling merchandise with care; providing information and directions; distributing promotional materials; and performing other front-end tasks to support business needs. Greeters are expected to create a welcoming experience so customers feel appreciated. The role also involves promoting applicable programs, checking in merchandise returns and vendor representatives, informing customers about store events and promotions, and keeping the entryway and nearby work area clean, tidy, and safe. For firearm or weapon check-ins, the Greeter notifies an appropriately trained and designated Outfitter to complete the process under company procedures. Greeters must never accept, possess, or handle firearms while performing their duties. Work is performed under general supervision using established procedures, with occasional independent judgment to complete assignments and make recommendations.

Requirements

High school diploma or equivalent.
Experience in a customer service environment.
Excellent organizational skills and attention to detail.
Excellent verbal and written communication skills.
Ability to adapt to new processes and procedures.
Excellent self-motivation and initiative while working unsupervised.
Ability to regularly walk and stand, frequently communicate and repeat motions involving the wrists, hands, or fingers, and occasionally perform computer work and lift up to 50 pounds.
Ability to meet the stated physical demands, including occasional work in low or high temperatures, outdoor elements, and noisy environments; light work involving constant movement and lifting up to 20 pounds and occasional movement and lifting of 100 pounds or more using a team lift as needed.

Responsibilities

Greet customers as they enter the store in a friendly and outgoing manner.
Promote programs including CLUB Membership (US only), VOC, and In-Store Pickup.
Present a professional image and follow the brand’s customer-service and dress-code standards, including wearing the appropriate logo shirt and a visible name badge.
Check in customers’ merchandise for return.
Check in vendor representatives, complete visitor-log information, and control visitor badges.
Stay informed about special events and inform customers about events, sales, and promotions; distribute promotional materials.
Keep the entryway and surrounding work area clean, tidy, and safe for customers and Outfitters.
Notify the appropriate trained and designated Outfitter to complete firearm or weapon check-in under company SOP; do not accept, possess, or handle firearms.
Perform other duties as assigned.