Greeter Host

Vail Resorts • Truckee, CA

24d • Onsite

About The Position

The Greeter/Outside Agent is part of the Product Sales & Services (PSS) Department and delivers exceptional guest service while creating a welcoming first impression that reflects the resort’s brand, culture, and service standards. As a front-line representative of Vail Resorts, this role helps create seamless, memorable guest experiences and supports access to resort activities and services. Team members may work across multiple departments and roles, including Mountain Activities, ticket and pass sales, call centers, Ski and Ride Schools, and other resort operations.

Requirements

• Must be at least 16 years of age.
• Must communicate fluently in English.
• Adhere to safety standards and procedures.
• Ability to stay enthusiastic and perform well during busy periods.
• Ability to work outdoors, on foot, in all weather conditions for extended periods, standing and moving throughout the shift on potentially slippery or uneven surfaces.
• Ability to work weekends and holidays.
• Comfort navigating cellphone technology, including the My Epic App.
• Equipment used may include scan devices, ELTP devices, POS stations, and computers.

Nice To Haves

• Previous guest service experience.

Responsibilities

• Take ownership of guest care and deliver proactive, solution-oriented problem resolution.
• Operate an Express Lift Ticket Pickup handheld device to provide efficient service and reduce wait times.
• Become knowledgeable about the My Epic App and offerings such as mobile passes and Ski & Ride School experiences.
• Manage guest flow and queue areas to improve efficiency and minimize congestion.
• Greet guests and provide a warm, enthusiastic, and professional first impression.
• Represent the resort’s brand and service culture in guest interactions.
• Provide timely and accurate information about resort conditions, operations, and events.
• Monitor guest and team safety and escalate issues or concerns appropriately.
• Support base area upkeep, including shoveling snow and applying ice-melt.
• Assist other departments as needed, including ticket and pass sales, Ski & Ride School, mountain access scanning, activities operations, food and beverage, parking, and lift operations.
• Perform other duties as assigned.

Benefits

• Free employee passes and free ski lessons.
• Employee-discounted lift tickets for friends and family.
• Employee discounts on lodging, food, gear, and mountain shuttles.
• 401(k) retirement plan.
• Employee Assistance Program.
• Training and professional development.
• Referral Program.
• Wellness benefits.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed