Greeter Host

Vail Resorts•Truckee, CA

21d•Onsite

About The Position

The Greeter/Outside Agent is part of the Product Sales & Services (PSS) Department and provides exceptional guest service while creating a welcoming first impression that reflects the resort’s brand, culture, and service standards. As a front-line representative of Vail Resorts, the role helps create seamless, memorable guest experiences and supports the resort’s commitment to service. Team members may work across multiple departments and roles, including Mountain Activities, Ticket Sales, Pass Sales, Call Centers, Ski and Ride Schools, and other areas as needed.

Requirements

Must be able to communicate fluently in English.
Adhere to safety standards and procedures.
Be able to stay enthusiastic and perform well during busy periods.
Be able to work outdoors, on foot, in all weather conditions for extended periods, standing and moving for an entire shift on potentially slippery or uneven surfaces.
Be able to work weekends and holidays.
Have a high level of comfort using cellphone technology, including the My Epic App.

Nice To Haves

Previous guest service experience.

Responsibilities

Take ownership of guest care, promote guest satisfaction, and provide proactive, solution-oriented problem resolution.
Use an Express Lift Ticket Pickup handheld device to provide efficient service and reduce wait times.
Become a knowledgeable resource on the My Epic App and offerings such as mobile passes and Ski & Ride School experiences.
Manage guest flow and queue areas to improve efficiency and minimize congestion.
Meet and greet guests with a warm, enthusiastic, and professional first impression.
Represent the resort’s brand and service culture in guest interactions.
Provide timely and accurate information about resort conditions, operations, and events.
Monitor guest and team safety and escalate issues or concerns appropriately.
Support base-area upkeep, including shoveling snow and applying ice melt.
Assist other departments as needed, including ticket and pass sales, ski and ride school, mountain access scanning, activities operations, food and beverage, parking, and lift operations.
Perform other duties as assigned.