Hostess

KRG•San Francisco, CA

18d

About The Position

The Greeter / Host / Hostess welcomes guests, provides a high level of hospitality, manages seating and special requests, and helps maintain the dining room and service areas. The role also supports servers and bussers, assists with food service as needed, answers telephone calls, and handles guest feedback. Secondary duties include cashiering, processing payments, coordinating and packaging to-go orders, and communicating with management and kitchen staff.

Requirements

Must provide a high level of hospitality and be able to smile and make guests smile.
Must be able to stand and walk for extended periods and remain stationary for extended periods.
Must be able to walk, bend, reach, and stoop occasionally.
Must be able to lift up to 24 pounds up to 20 times per day.
Must be able to perform simple grasping, fine manipulation, pushing, and pulling with both hands.
Must have good verbal communication skills.
Must maintain a neat, clean, and attractive personal appearance.
Must have a pleasant, outgoing, and energetic personality and project a positive attitude.
Must be able to work independently and as part of a team.
Must successfully pass a cashier test.
Must possess basic math skills and be able to count and handle money quickly and accurately.
Should have basic knowledge of a cash register or POS system.

Responsibilities

Acknowledge guests, escort them to seats, manage special seating requests and seating flow, and inform guests of their food server’s name.
Place menus, placemats, napkins, and silverware on tables; retrieve high chairs and booster seats; and reset tables while checking settings and presentation.
Assist servers and bussers with food or beverage items and perform food server duties as needed.
Observe dining room operations and relay information to management and dining room personnel.
Request guest feedback, make appropriate accommodations, and communicate customer comments to management.
Know soups, specials, menu items, promotions, and other relevant menu information.
Sweep carpets; wipe windowsills and glass light fixtures; clean glass doors; and clean and sanitize high chairs and boosters.
Clean and stock dessert cases and the cash register area, and maintain a clean, well-stocked service bar area where applicable.
Answer telephone calls and perform other duties assigned by management.
Verify the cash drawer at the start of the shift; process guest checks, cash, and credit card payments according to procedures; and ensure transaction accuracy.
Count cash and charge sales at the end of the shift and reconcile receipts with total sales.
Coordinate to-go orders, record them in the POS system, communicate orders to grill cooks, verify and package orders, and process gift certificate sales and redemptions.
Greet customers at the cash register as they exit.
Memorize menu items and obtain information about specials and promotions.