Greeter Associate - Part-Time
About The Position
The Greeter performs customer-service activities at the store entrance and front end. The role includes welcoming customers promptly and warmly, handling merchandise with care, providing information and directions, distributing promotional materials, and supporting other front-end business needs. Greeters are expected to be friendly and outgoing and deliver an exceptional customer experience that leaves guests feeling welcomed and appreciated. Greeters promote programs such as CLUB Membership (US only), VOC, and In-Store Pickup; inform customers about store events, sales, and promotions; and keep the entryway and surrounding work area clean, tidy, and safe. They check in merchandise returns and vendor representatives, including visitor logs and badges. For firearms or weapons check-in, Greeters notify an appropriately trained and designated Outfitter to complete the process under company SOP; Greeters must never accept, possess, or handle a firearm while performing their duties. The role works under general supervision using established procedures, with occasional independent judgment to complete assignments and make recommendations about work procedures, policies, and practices. Applications are accepted on an ongoing basis.
Requirements
- High school diploma or equivalent.
- Experience in a customer-service environment.
- Excellent organization skills and attention to detail.
- Excellent verbal and written communication skills.
- Ability to adapt to new processes and procedures.
- Excellent self-motivation and initiative while unsupervised.
- Regularly walk and stand; seldom to never sit.
- Occasionally perform computer work and lift up to 50 pounds.
- Constantly communicate with others and repeat motions that may include the wrists, hands, and/or fingers.
- Ability to work occasionally in low or high temperatures, outdoor elements such as precipitation and wind, and noisy environments.
- Light work that includes constantly moving and lifting objects up to 20 pounds and occasionally moving and lifting objects up to 100 pounds or more, using a team lift as needed.
Responsibilities
- Greet customers as they enter the store in a friendly and outgoing manner.
- Promote programs including CLUB Membership (US only), VOC, and In-Store Pickup.
- Present a professional image and follow the applicable brand dress code and customer-service standards.
- Check in customers’ merchandise for return.
- Check in vendor representatives, complete visitor-log information, and control visitor badges.
- Stay informed about store special events and inform customers about event details, sales, and promotions; distribute promotional materials.
- Keep the entryway and surrounding work area clean, tidy, and safe for customers and Outfitters.
- Notify an appropriately trained and designated Outfitter to complete customer firearm or weapon check-in in accordance with company SOP; do not accept, possess, or handle firearms.
- Perform other duties as assigned.
Benefits
- Discounts on retail merchandise, restaurants, world-class resorts, and conservation attractions
- Dental benefits
- Vision benefits
- Voluntary benefits
- 401(k) retirement savings
- Paid holidays
- Paid vacation
- Bass Pro Cares Fund
- Additional benefits
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
