Graveyard Bellperson - Cliff Lodge at Snowbird

POWDR • Snowbird, UT

9d • Onsite

About The Position

The Graveyard Bellperson works at the Cliff Lodge at Snowbird under the direction of the Bell Captain. The role assists hotel guests with luggage and transportation, monitors bell storage, shuttles guests around the resort in company vehicles, parks and retrieves guest vehicles, answers questions, and directs traffic. This is a part-time, seasonal position with overnight shifts. Applicants must be at least 21 and have a valid driver’s license and clean driving record.

The schedule requires availability any day of the week, with flexible shifts between 11 PM and 7 AM. The posting also states “Full-time 4 days a week.” The position involves outdoor work in cold and extreme weather, snow removal, and occasional travel to the Salt Lake Valley. Employees may need to stay overnight during occasional road closures.

Requirements

• High school diploma or equivalent.
• 1–2 years of job-specific work experience with demonstrated competence.
• At least 21 years of age.
• Valid driver’s license and clean motor vehicle record.
• Ability to read, write, and communicate verbally.
• Ability to perform arithmetic accurately, including counting and the four basic operations.
• Reliable and mature, with the ability to work with minimal supervision.
• Ability to exercise judgment within policy guidelines and solve problems or initiate activities within the limits of the role.
• Strong understanding of other Snowbird operations.
• Ability to interact pleasantly with guests and employees and maintain good working relationships across departments.
• Outgoing and friendly personality; ability to work in a flexible, high-volume environment and make decisions quickly on guest and employee issues.
• Ability to lift 75 pounds and stand for long periods.
• Ability to bend, kneel, handle, reach, grasp, and perform repetitive motions.
• Ability to work quickly and efficiently under pressure.
• Must be prepared to stay overnight during occasional road closures.

Responsibilities

• Escort arriving hotel guests to their rooms and assist with luggage.
• Keep luggage secure and attended, place it properly on carts, and handle it carefully.
• Deliver luggage to guestrooms within 15 minutes of guest arrival and collect departing guests’ luggage within 8 minutes of a call.
• Understand and follow master-key procedures.
• Remain visible and available in the lobby to assist guests; use guest names and maintain eye contact when possible.
• Help keep the work area neat and clean.
• Park and retrieve guest vehicles and direct traffic as part of valet service.
• Answer telephone calls within four rings using a clear greeting and pleasant closing.
• Keep records of service calls and accurately maintain bell desk log sheets.
• Demonstrate guest-service excellence and professionalism as an ambassador for the hotel.
• Shovel snow, salt walkways and parking areas, and assist with parking-lot clearing as needed.
• Drive shuttle runs, including occasional trips to the Salt Lake Valley.

Benefits

• Ski pass and complimentary ticket benefits.
• Discounts at Snowbird eateries, retail shops, mountain school, lodging, and daycare for employees.
• 401(k).
• Discounts with POWDR partners.
• Free transportation to work through UTA bus and rideshare vans, Canyon Transportation vans, and Employee Blue Shuttles.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED