Grade Control Field Technician (Foursight Solutions)

James River Equipment Group•Ashland, VA

5d•Onsite

About The Position

Foursight Solutions, the grade control division of James River Equipment, is hiring a Regional Grade Control Field Technician in the Ashland, Virginia area. The technician installs, inspects, diagnoses, repairs, and maintains construction grade control and machine technology equipment both at customer locations and in the shop. The role primarily supports Northern and Central Virginia, including the Manassas, Winchester, and Ashland store trade areas, with service coverage elsewhere in Virginia as needed. Work is performed at customer sites and may occasionally take place outdoors in varying weather conditions. The technician works directly with customers to support equipment uptime, explain work to be performed, provide accurate repair estimates, and communicate progress. The position requires strong technical knowledge, careful recordkeeping, safe work practices, and a customer-focused, collaborative approach.

Requirements

Valid driver’s license with a clean driving record.
Excellent customer service skills.
Strong background in machine technology installation or repair.
Organized, with strong attention to detail.
Strong verbal and written communication skills.
High school diploma, vocational or technical degree, or equivalent work experience in a related field.
Ability to pass a background check and pre-employment drug screen.
Ability to lift up to 50 pounds without assistance and maneuver around heavy machinery, including bending, lying down, and crawling.
Ability to work at jobsites, sometimes in adverse weather, hazardous settings or materials, and dirt, mud, or grease.
Reliable, friendly team player with problem-solving aptitude and willingness to contribute to a growing company.

Nice To Haves

Experience operating and/or repairing heavy construction equipment is preferred.
Clear understanding of product applications, construction phases, and jobsite activities.

Responsibilities

Inspect, diagnose, repair, and maintain integrated and aftermarket grade control and machine technology equipment in the field and at the shop.
Perform duties primarily in Northern and Central Virginia, including the Manassas, Winchester, and Ashland store trade areas, and assist with service coverage elsewhere in Virginia as needed.
Install systems and components on customer and stock equipment.
Pre-deliver grade system-equipped machinery.
Plan repair sequences and request the parts needed to complete jobs.
Maintain expert-level knowledge of applicable products and repair procedures, and serve as a support contact for technical questions about associated products.
Provide remote customer support using prescribed diagnostic tools and communication platforms.
Coordinate directly with customers about work to be performed, provide accurate repair estimates, and give timely updates.
Complete work order write-ups promptly and professionally, follow proper recordkeeping practices, and track parts used during repairs and installations.
Maintain tools, supplies, and the service truck.
Travel when required; travel frequency is limited.
Maintain a clean work area and care for and safeguard assets.
Uphold safety standards and perform other assigned duties.
Repair and maintain equipment at customer locations and address customer concerns or questions about equipment.