Grade Control Field Technician (Foursight Solutions)

James River Equipment Group•Mills River, NC

5d•Onsite

About The Position

Foursight Solutions, a TopCon Dealer and grade control division of James River Equipment, is hiring a Regional Grade Control Field Technician in the Asheville, North Carolina area. The technician installs, inspects, diagnoses, repairs, and maintains construction grade control and machine technology equipment in the field and at the shop. The role primarily supports Northern and Central Virginia, including the Manassas, Winchester, and Ashland store trade areas, with assistance in other parts of Virginia as needed. Work is performed at customer locations and occasionally outdoors in varying weather conditions. Travel is required but limited in frequency. The technician supports customers’ equipment uptime by carrying out installations and repairs, providing remote technical support, communicating estimates and progress updates, and maintaining accurate service records. The position requires strong customer service, technical problem-solving, safe work practices, and the ability to maneuver around heavy machinery and work in jobsite conditions.

Requirements

Valid driver’s license with a clean driving record.
Excellent customer service skills.
Strong background in machine technology installation or repair.
Organized, with strong attention to detail.
Strong verbal and written communication skills.
High school diploma, vocational or technical degree, or equivalent work experience in a related field.
Ability to pass a background check and pre-employment drug screen.
Ability to lift up to 50 pounds without assistance and maneuver around heavy machinery, including bending, lying down, and crawling.
Ability to work at jobsites, sometimes in adverse weather, hazardous settings or materials, and dirt, mud, or grease.

Nice To Haves

Experience operating and/or repairing heavy construction equipment is preferred.
Clear understanding of product applications, construction phases, and jobsite activities.
Reliable, friendly team player with a natural aptitude for problem-solving and eagerness to contribute to an established, growing company.

Responsibilities

Inspect, diagnose, repair, and maintain integrated and aftermarket grade control and machine technology equipment in the field and at the shop.
Perform duties primarily in Northern and Central Virginia, including the Manassas, Winchester, and Ashland store trade areas, and assist with service coverage elsewhere in Virginia as needed.
Install systems and components on customer and stock equipment.
Pre-deliver grade system-equipped machinery.
Plan repair sequences and request the parts needed to complete work.
Maintain expert-level knowledge of applicable products and repair procedures, and serve as a technical support contact for associated products.
Provide remote customer support using prescribed diagnostic tools and communication platforms.
Coordinate directly with customers about planned work, provide accurate repair estimates, and give timely updates.
Follow proper record-keeping practices, complete work orders promptly and professionally, and track parts used during repairs and installations.
Maintain tools, supplies, and the service truck.
Maintain a clean work area and care for and safeguard assets.
Uphold safety standards and perform other duties as assigned.

Benefits

Competitive hourly pay, negotiable based on experience.
Eligibility for monthly technician incentive bonuses.
Extended health, dental, and vision insurance effective on the first day of employment.
Health savings account options.
Flexible spending account options.
Disability and life insurance.
401(k) with employer match and profit share after 90 days of employment.
Annual tools and PPE allowance.
Paid time off and paid holidays.
Employee recognition rewards program.
Opportunities to attend a yearly cruise for top performers.
Opportunities for leadership and professional growth.
Quarterly group outings and company events.