Grade Control Field Technician (Foursight Solutions)
About The Position
Foursight Solutions, the grade control division of James River Equipment and a TopCon Dealer, is hiring a Regional Grade Control Field Technician in the Ashland, Virginia area. The technician installs, inspects, diagnoses, repairs, and maintains construction grade control and machine technology equipment both at customer sites and in the shop. The position primarily serves Northern and Central Virginia, including the Manassas, Winchester, and Ashland store trade areas, with service coverage elsewhere in Virginia as needed. Travel is required but described as limited in frequency. The technician works at customer locations, with occasional outdoor work in varying weather conditions, to repair and maintain equipment and address customer questions and concerns. The role requires strong customer service, technical problem-solving, reliable teamwork, and attention to safety and accurate service documentation.
Requirements
- Valid driver’s license with a clean driving record.
- Excellent customer service skills.
- Strong background in machine technology installation or repair.
- Organized, with strong attention to detail.
- Strong verbal and written communication skills.
- High school diploma, vocational or technical degree, or equivalent work experience in a related field.
- Ability to pass a background check and pre-employment drug screen.
- Ability to lift up to 50 pounds without assistance and maneuver around heavy machinery, including bending, lying down, and crawling.
- Ability to work at jobsites, sometimes in adverse weather, hazardous settings or materials, and dirt, mud, or grease.
Nice To Haves
- Experience operating and/or repairing heavy construction equipment.
- Clear understanding of product applications, construction phases, and jobsite activities.
Responsibilities
- Inspect, diagnose, repair, and maintain integrated and aftermarket grade control and machine technology equipment in the field and at the shop.
- Perform duties primarily in Northern and Central Virginia, including the Manassas, Winchester, and Ashland store trade areas, and assist with service coverage elsewhere in Virginia as needed.
- Install systems and components on customer and stock equipment.
- Pre-deliver grade system-equipped machinery.
- Plan the sequence of repairs and request the parts needed to complete jobs.
- Maintain expert-level knowledge of applicable products and repair procedures and serve as a support contact for technical questions about associated products.
- Remotely support customers using prescribed diagnostic tools and communication platforms.
- Communicate and coordinate directly with customers about work to be performed, provide accurate repair estimates, and give timely updates.
- Follow proper record-keeping practices, complete work order write-ups promptly and professionally, and track parts used during repairs and installations.
- Maintain tools, supplies, and the service truck.
- Maintain a clean work area and care for and safeguard assets.
- Uphold a high regard for safety.
- Perform other duties as assigned.
Benefits
- Competitive hourly pay, negotiable based on experience.
- Eligibility for a monthly technician incentive bonus.
- Extended health insurance beginning on the first day of employment.
- Dental insurance beginning on the first day of employment.
- Vision insurance beginning on the first day of employment.
- Health savings account options.
- Flexible spending account options.
- Disability insurance.
- Life insurance.
- 401(k) with employer match and profit share after 90 days of employment.
- Annual tools and personal protective equipment allowance.
- Paid time off and paid holidays.
- Employee recognition rewards program.
- Opportunities to attend a yearly cruise for top performers.
- Opportunities for leadership and professional growth.
- Quarterly group outings and company events.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
