Grade Control Field Technician (Foursight Solutions)

JAMES RIVER EQUIPMENT VIRGINIA LLC•Mills River, NC

7d•Onsite

About The Position

Foursight Solutions, the grade control division of James River Equipment and a TopCon Dealer, is hiring a Regional Grade Control Field Technician in the Asheville, North Carolina area. The technician installs, inspects, diagnoses, repairs, and maintains construction grade control and machine technology equipment both in the field and in the shop, helping customers keep their equipment operational. The role primarily supports Northern and Central Virginia, including the Manassas, Winchester, and Ashland store trade areas, with service coverage elsewhere in Virginia as needed. Work takes place at customer locations and occasionally in the shop, with some outdoor work in varying weather and jobsite conditions. Travel is required but described as limited in frequency. The successful candidate will be a reliable, customer-focused team player with strong problem-solving skills. The position offers a negotiable competitive hourly rate, eligibility for monthly technician incentive bonuses, and a benefits package that includes health coverage, retirement benefits, paid time off, and professional growth opportunities.

Requirements

Valid driver’s license with a clean driving record.
Excellent customer service skills.
Strong background in machine technology installation or repair.
Clear understanding of product applications, construction phases, and jobsite activities.
Organized, with strong attention to detail.
Strong verbal and written communication skills.
High school diploma, vocational or technical degree, or equivalent work experience in a related field.
Ability to pass a background check and pre-employment drug screen.
Ability to lift up to 50 pounds without assistance and maneuver around heavy machinery, including bending, lying down, and crawling.
Ability to work at jobsites in varying conditions, including adverse weather, hazardous settings or materials, and dirt, mud, or grease.
Reliable, friendly team player with problem-solving aptitude.

Nice To Haves

Experience operating and/or repairing heavy construction equipment.

Responsibilities

Inspect, diagnose, repair, and maintain integrated and aftermarket grade control and machine technology equipment in the field and at the shop.
Provide service primarily in Northern and Central Virginia, and assist with coverage in other parts of Virginia as needed.
Install systems and components on customer and stock equipment.
Pre-deliver grade system-equipped machinery.
Plan the sequence of repairs and request the parts needed to complete jobs.
Maintain expert-level knowledge of applicable products and repair procedures, and serve as a technical support contact for associated products.
Provide remote customer support using prescribed diagnostic tools and communication platforms.
Coordinate directly with customers about work to be performed, provide accurate repair estimates, and give timely updates.
Follow proper record-keeping practices, complete work order write-ups promptly and professionally, and track parts used during repairs and installations.
Maintain tools, supplies, and the service truck.
Travel when required; travel is limited in frequency.
Maintain a clean work area and care for and safeguard assets.
Uphold safety standards and perform other duties as assigned.
Repair and maintain equipment at customer locations and address customer concerns or questions about equipment.