GOVERNMENT OPERATIONS CONSULTANT II - 64069398
About The Position
The Government Operations Consultant II provides operational support for the Florida Department of Health in Miami-Dade County WIC and Nutrition Program, following applicable department policies and WIC guidance. The position manages special formula inventory, orders, invoices, vendor coordination, reconciliation, and related records across WIC sites and the warehouse. The incumbent has authorized access to confidential WIC client records and the FL-WISE data system, as well as records containing Social Security numbers. The role serves a diverse population and delivers services in English/Spanish or English/Creole. Duty station, hours, and workdays may vary according to agency or unit needs. The position coordinates formula training for new employees and refresher training for staff with WIC managers, conducts quarterly in-person audits of formula processes, and maintains accurate administrative records and communications. The incumbent attends assigned program meetings, conferences, and trainings and may participate in outreach activities. Emergency duties may be required before, during, or beyond normal work hours or days.
Requirements
- Customer service experience.
- Experience handling inventories.
- Ability to use a WIC data system proficiently.
- Ability to train effectively, use varied teaching methods, and evaluate training effectiveness.
- Ability to collect, record, evaluate, and analyze data; identify essential information; and organize information for reports and other materials.
- Ability to communicate effectively orally and in writing, adapting to the audience.
- Ability to solve problems independently, perform arithmetic calculations, and use logic and analysis to assess different approaches.
- Ability to maintain discretion and strict confidentiality.
- Ability to enter data quickly and accurately into computerized databases.
- Ability to establish and maintain effective working relationships and work well with others.
- Ability to initiate work independently, remain organized and attentive to detail, and plan, organize, coordinate, and supervise work assignments.
- Ability to understand and apply applicable rules, regulations, policies, and procedures.
- Ability to use Microsoft products.
- Knowledge of basic management principles and practices, including quality management principles and techniques, QIC story, process management, and strategic planning.
- Knowledge of correct grammar, management principles and practices, data collection and analysis methods, and methods for compiling, organizing, and analyzing data.
- Knowledge of designing, maintaining, and completing inventories.
- Ability to develop recommendations, solve problems, and recommend actions or sanctions.
- Ability to learn and communicate effectively, orally and in writing, in English.
Responsibilities
- Manage, order, and reconcile special formula for the Miami-Dade County WIC and Nutrition Program; research discrepancies, resolve issues, document findings, maintain inventory records, and advise supervisors of problem areas.
- Update and maintain formula records in the FL-WISE data system and local agency formula database, ensure formula updates are accurate, and suggest improvements to database efficiency.
- Compare the warehouse’s weekly physical inventory with FL-WISE inventory reports and assist unit staff with inventory reconciliation as needed.
- Process and submit all special formula invoices to the WIC State Office; verify triple date stamps, inspect and approve goods within applicable deadlines, match packing slips to invoices, research discrepancies, notify vendors, and retain and transmit invoice records.
- Order and reorder exempt infant formula and WIC-eligible nutritional products for local agency WIC sites and the warehouse; verify order confirmations and maintain a tracking log.
- Resolve missing or damaged formula issues with vendors, arrange formula returns, ensure damaged formula is destroyed and destruction is certified, track missing deliveries, and ensure formula is received and recorded in the appropriate systems.
- Coordinate formula training for new employees and refresher training for staff with WIC managers.
- Schedule and conduct quarterly in-person audits of formula ordering, receiving, storage, and issuance; communicate audit results to the area manager and unit supervisor and maintain audit records.
- Complete and submit administrative records, including EARs, timesheets, leave requests, travel records, monthly reports, SERVFL, and Train Florida; maintain email communications daily.
- Attend assigned WIC Program and department meetings, conferences, mandatory meetings, and in-service training; participate in outreach activities as assigned.
- Perform other duties as assigned.
- Deliver services to a diverse population in English/Spanish or English/Creole.
Benefits
- Annual and sick leave
- Nine paid holidays and one personal holiday each year
- State Group Insurance options, including health, life, dental, vision, and supplemental insurance
- Retirement plan options, including employer contributions
- Flexible Spending Accounts
- Tuition waivers
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
