GOVERNMENT OPERATIONS CONSULTANT II

State of Florida • Tallahassee, FL

2d • Onsite

About The Position

The Florida Department of Corrections is hiring a Government Operations Consultant II for a Career Service position in the Office of Legislative Affairs at the Central Office. The role provides accurate and timely service to the public, inmates, and their families by managing and tracking correspondence, including inquiries and complaints, received from multiple sources. It ensures that correspondence is appropriately referred and completed within established timeframes while maintaining confidentiality and compliance with Department rules and statutes. The position also supports legislative and communications functions and requires fluency in Spanish. It is not a teleworking position; the employee must report to the FDC office in the area served.

The incumbent manages correspondence caseloads, coordinates the correspondence control database, works closely with the Governor’s Office, and handles sensitive information in accordance with confidentiality policies and procedures. The employee maintains familiarity with Department rules and policies concerning inmates and Florida Statutes pertaining to Citizen Services; reviews Citizen Services policies annually and proposes changes as appropriate; and assists the Offices of Communications and Legislative Affairs with responses to social media and legislative inquiries. Other duties may be assigned by the Legislative Affairs Manager.

Applicants must pass a Level 2 background check. The Department hires U.S. citizens and individuals authorized to work in the United States and uses E-Verify. H-1B visa sponsorship is not available.

Requirements

• Ability to read, write, and converse fluently in Spanish.
• Ability to translate documents from English to Spanish.
• Pass a Level 2 background check under Chapter 435, Florida Statutes.
• Be a U.S. citizen or otherwise authorized to work in the United States.

Responsibilities

• Manage a caseload of telephone, written, and electronic messages from inmates and their families, including correspondence forwarded by the Governor’s Office of Citizen Services and correspondence directed to Department officials and offices.
• Work closely with the Governor’s Office and maintain close communication.
• Manage, assign, develop, administer, and coordinate efforts to track the correspondence control database and ensure assigned correspondence is completed by appropriate Department staff within established timeframes.
• Access the Inspector General log while maintaining confidentiality and following applicable policies and procedures.
• Maintain working knowledge of Department rules and policies and procedures governing inmates.
• Maintain knowledge of Florida Statutes pertaining to Citizen Services.
• Review Citizen Services policies annually and submit suggested changes when appropriate.
• Assist and coordinate with the Offices of Communications and Legislative Affairs in responding to requests received through social media or from legislators’ offices.
• Support the Secretary’s Office as needed and perform other related duties as assigned.
• Perform other duties as assigned by the Legislative Affairs Manager.
• Read, write, and converse fluently in Spanish and translate documents from English to Spanish.

Benefits

• Paid vacation, sick leave, and holidays.
• Comprehensive health insurance and life insurance with accidental death and dismemberment benefits.
• Supplemental dental, vision, life, disability, and hospitalization insurance.
• Tuition-free college courses.
• Florida Retirement System retirement plans, including the Pension Plan, Investment Plan, Deferred Retirement Option Program (DROP), and Deferred Compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed