GOVERNMENT OPERATIONS CONSULTANT II - 64049186

State of Florida • Tallahassee, FL

1d • $45,060 - $46,060 • Onsite

About The Position

This position is within the Division of Medical Quality Assurance, Bureau of Enforcement, Consumer Services Unit. The role involves analyzing and processing various types of medical and allied health complaints, including Code 15 Reports, civil malpractice settlements, civil complaints, hospital disciplinary reports, internet prescribing/unlicensed storefront pharmacies, and consumer complaints against Florida health care licensees. The incumbent will determine conformity with quality assurance principles and standards, develop solutions for issues, and consult with federal, state, and local organizations. The role requires interpreting and applying statutes, policies, and regulations, conducting investigations, issuing subpoenas and agreements, interviewing witnesses, preparing investigative reports, and testifying at hearings. Additionally, the position provides technical assistance, consultative services, and direction for data and reports, researches and disseminates topical or statistical reports, and acts as a liaison between various parties including professional boards, complainants, licensees, consultants, and other governmental agencies. The role also involves evaluating and recommending changes to laws, rules, and regulations, representing the agency at meetings and hearings, assisting as a mediator, and training others on new procedures. The position is an Open Competitive Opportunity with an anticipated vacancy.

Requirements

• Proficient computer skills including Word, Excel, PowerPoint, and Outlook.
• Knowledge of computer databases.
• Knowledge and use of the compliance management system and licensing system used by the Agency.
• Knowledge of laws, legal codes, court procedures, and government rules & regulations.
• Knowledge of the structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
• Understanding written sentences and paragraphs in work-related documents.
• Communicating effectively with others in writing.
• Talking to others to effectively convey information.
• Ability to establish and maintain effective working relationships with others.
• Ability to plan, organize, and prioritize work assignments.
• Using logic and analysis to identify the strengths and weaknesses of different approaches.
• Investigating and researching.
• Knowing how to find information and identifying essential information.
• Finding ways to structure or classify multiple pieces of information.
• Ability to maintain a high degree of accuracy and close attention to detail.
• Organizational skills.
• Effectively manage time.
• Ability to travel.
• Ability to maintain strict confidentiality.
• Two (2) years of experience to include data entry, case management, reviewing or auditing documents for specific criteria, applying applicable laws, rules, regulations, policies and procedures, researching and gathering data, preparing reports and correspondence.
• Must be willing to physically be in the office to perform duties and responsibilities of this position.

Responsibilities

• Analyze and process medical/allied health complaints (Code 15 Reports, civil malpractice settlements, civil complaints, hospital disciplinary reports, internet prescribing/unlicensed storefront pharmacies, consumer complaints) against Florida health care licensees to determine conformity with quality assurance principles and standards.
• Develop solutions or alternative methods for proceeding or resolving issues identified during complaint analysis.
• Consult with federal, state, and local organizations on matters related to reports and complaints.
• Interpret and apply statutes, policies, and regulations in analyzing complex data regarding patient care and malpractice issues involving health care practitioners.
• Review documents and contact appropriate parties to ensure compliance with applicable statutory and regulatory requirements.
• Conduct investigations when appropriate, including issuing subpoenas, citations, cease and desist agreements, and notices of non-compliance.
• Contact and interview witnesses and experts as necessary during investigations.
• Prepare investigative reports and files for legal review.
• Testify at hearings as necessary.
• Provide technical assistance, consultative services, and direction for the development, implementation, and evaluation of data and reports.
• Research, prepare, and disseminate reports of a topical or statistical nature as required by management.
• Consult with, assist, and act as a liaison between and among professional boards, complainants, licensees, consultants, other governmental agencies, and various sections of the agency.
• Assist in the development of consumer education materials.
• Evaluate and interpret laws, rules, and regulations as they apply to various practice acts and related statutes, and recommend changes as necessary.
• Represent the agency at board meetings, probable cause panel meetings, hearings, and conferences.
• Attend education seminars to enhance professional development and expertise.
• Assist as mediator in the resolution of complaint issues.
• Assist with training in the use of new forms, reports, and procedures according to policy.
• Perform other duties as required.

Benefits

• Annual and Sick Leave benefits
• Nine paid holidays and one Personal Holiday each year
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options
• Retirement plan options, including employer contributions
• Flexible Spending Accounts
• Tuition waivers

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed