68030707 - GOVERNMENT OPERATIONS CONSULTANT II

State of Florida•Tallahassee, FL

3d•$45,060 - $58,578

About The Position

The Agency for Health Care Administration’s Bureau of Field Operations conducts surveys and certification activities to ensure that Florida health care facilities meet state and federal requirements and provide safe, quality care. The bureau also supports facility safety during emergencies. This highly responsible professional position conducts planning, research, training and development, reporting, and response activities for the Agency’s Emergency Preparedness and Response Team. It requires strong written and verbal communication skills for data collection, plan development, training materials, reports, and presentations. The position is mission essential and may require weekend, holiday, and emergency work outside normal hours or days. Emergency assignments may take place in another county or staffing location and may support other state agencies. The incumbent supports emergency preparedness planning and response, including readiness assessments, Patient Movement coordination, emergency-plan updates, provider communications, training, outreach, and emergency event activities. During emergency events and pre-season preparation, the incumbent also conducts surveys, generator monitoring, post-incident assessments, complaint investigations, and follow-up visits to assess compliance with applicable state and federal requirements.

Requirements

Four years of professional experience in program research, program planning, program evaluation, system analysis, or administrative work.
Two years of experience with Microsoft Office, including Outlook and Word and Excel.
Ability to plan, organize, and coordinate work assignments.
Ability to manage a high volume of multiple assignments and tasks and complete them on time.
Ability to compile, organize, and analyze data.
Ability to prepare reports, documents, training materials, and other written materials.
Ability to train and communicate effectively in writing and verbally, including through presentations.
Knowledge of Microsoft Office applications, including Outlook, Word, PowerPoint, and Excel.
Excellent customer service skills.
Excellent communication skills.
Ability to work well with others, including coordinating with government agencies and people from diverse backgrounds.
Ability to determine work priorities and ensure assignments are completed.
Ability to travel with or without accommodation.
Successful completion and approval of required state and national criminal history background screening before beginning employment.
Preference is given to candidates with emergency response and/or training experience.

Nice To Haves

Emergency response experience.
Training experience.

Responsibilities

Participate in professional development, job-related training, and educational activities, and complete assignments on time.
Assess division readiness and ensure mission-essential functions are identified.
Represent the Agency at the Department of Health’s Patient Movement branch and assist with scheduling Patient Movement staff upon activation.
Monitor the AHCAEOC shared mailbox daily and ensure timely responses to providers and others.
Support management in coordinating updates to the Division of Health Quality Assurance Emergency Operations Plan and Continuity of Operations Plan.
Ensure emergency call lists and delegation and succession forms for bureaus and field offices are updated yearly and submitted to Support Service.
Assist with updates to emergency preparedness and response standard operating procedures, guides, and job aids.
During emergency events and pre-season preparation, conduct federal emergency preparedness surveys, generator monitoring, and post-incident assessments.
Coordinate with team members during surveys; perform survey tasks, document findings, prepare facility compliance reports, and meet federal and state requirements and timelines.
Conduct follow-up visits to evaluate correction of deficiencies, complaint investigations, and unannounced appraisal or surveillance visits to determine regulatory compliance.
Prepare and submit applicable reports promptly after visits and comply with AHCA personnel policies and procedures.
Develop emergency preparedness and response training and tools, and train Agency staff, including through pre-season preparation and after-action activities.
Develop and deliver presentations and share preparedness and response information in multiple venues according to audience needs, learning objectives, and established guidelines.
Work with division bureaus to ensure pre-season preparations are completed on time.
Handle or support Emergency Patient Look-Up System (E-Plus) activities.
Coordinate with appropriate staff to ensure emergency resources are posted on the Agency’s webpage.
Conduct outreach to providers and other stakeholders on emergency planning and response, including facility status call-downs as directed.
Review reports for accuracy before supervisor signature and perform other administrative functions.
Assist the supervisor in developing technical standards and reports, procedure manuals, educational and technical materials, and related professional information.
Train staff in survey methods, complaint investigations, and emergency preparedness surveys.

Benefits

Health insurance, including individual and family coverage for eligible employees.
Free $25,000 life insurance policy, with the option to purchase additional coverage.
Dental, vision, and supplemental insurance.
State of Florida retirement options, including employer contributions.
Ability to earn up to 104 hours of paid annual leave as a new State employee.
Ability to earn up to 104 hours of sick leave annually.
Nine paid holidays and one personal holiday each year.
Career advancement opportunities.
Tuition waivers accepted by major Florida colleges and universities.
Student loan forgiveness opportunities, subject to eligibility.
Training opportunities.
Flexible Spending Accounts.
Shared Savings Program for select medical services.
Lower prescription drug copays.
Health and wellness discounts.