GOVERNMENT OPERATIONS CONSULTANT II - 64054903

State of Florida • Jacksonville Beach, FL

4d • Onsite

About The Position

Join Team Duval. At DOH-Duval, we work every day to protect, promote, and improve the health of our community. Join a team that values innovation, collaboration, and public service. Our programs are recognized across Florida for their impact and effectiveness, and we are looking for dedicated professionals who want to make a real difference. If you are passionate about creating healthier communities, your future starts here.

As a member of the Florida Department of Health in Duval County (DOH Duval), the incumbent serves as the agency's Quality Improvement (QI) Coordinator under the direction of the program manager for the Office of Performance Improvement housed within the Division of Community Health Programs. This position is responsible for coordinating, supporting, and evaluating the DOH-Duval's QI initiatives. This includes supporting departmental QI projects from planning through completion, applying PDCA/PDSA methodology, monitoring CHD performance metrics, and ensuring progress toward established performance targets. The role requires hands-on experience guiding QI teams, supporting data driven decision making, and preparing clear, technically accurate documentation of QI activities.

This position provides key support to agency performance management efforts and PHAB re-certification by developing, maintaining, and organizing required QI documentation such as project charters, storyboards, standards tools, agendas, and meeting minutes. The role also supports the development, evaluation, and revision of DOH Duval's foundational plans and objectives such as the Strategic Plan (SP), Performance Management & Quality Improvement (PMQI), Workforce Development (WFD), Community Health Assessment (CHA), and Community Health Improvement Plan (CHIP) by analyzing and incorporating qualitative and quantitative data as well as community health statistics and population-level indicators, as appropriate.

This position is responsible for preparing written reports, summaries, and presentations that communicate technical information to leadership, multidisciplinary teams, and community partners. Responsibilities include presenting performance data, interpreting trends, and briefing the Performance Management Council on QI project status, CHD metrics, and customer satisfaction outcomes. The role requires facilitating structured discussions, multidisciplinary roundtables, and collaborative team sessions across multiple DOH Duval locations. The position fosters team collaboration, cultivates positive working relationships, and supports a shared vision for improvement while helping teams build momentum toward measurable outcomes. This position ensures adherence to DOH and PHAB standards, follows internal review and approval processes, and meets all reporting deadlines. The role also supports workforce development by assisting with QI related training and capacity building activities across departments.

The incumbent will perform other miscellaneous job-related duties, as assigned. This may include supporting the Organization in disaster and emergency management and response functions. This is a full-time, in-office position.

Requirements

• Knowledge of national PHAB requirements, domains, standards, and measures.
• Knowledge of the project leader role, including scheduling, organizing, and effectively leading meetings.
• Knowledge of applicable rules, regulations, policies, and procedures related to assigned activities.
• Skill in research and analysis with the ability to creatively translate, interpret, and communicate information to diverse audiences.
• Skill in planning, organizing, coordinating, and completing work assignments within established deadlines.
• Skill in exercising initiative, fostering collaboration and teamwork, and demonstrating creativity that leads to improved work outcomes.
• Strong communication and interpersonal skills, including the ability to present complex information clearly and effectively.
• Skill in translating organizational vision into strategies with clear objectives and practical action plans that guide teams toward meeting goals.
• Skill in developing and presenting training materials for audiences with varying levels of expertise.
• Skill in writing, reviewing, and editing documents for presentations to senior-level managers and leadership.
• Ability to collect, analyze, and interpret community health data, epidemiologic indicators, and organizational performance data to identify, assess, and communicate the pros and cons of alternative strategies.
• Ability to use Quality Management and Quality Improvement tools (e.g., PDCA/PDSA, process maps, root cause analysis) to support and lead improvement initiatives.
• Ability to leverage tools, software, and web-based applications for data analytics (e.g., Excel, SPSS) and for workflow and collaboration (e.g., SharePoint, Teams, Planner).
• Ability to understand and apply relevant policies, procedures, and standards to ensure compliance and support effective program implementation.
• At least two years of experience independently leading or co-leading quality improvement projects beyond coursework or certification requirements.
• At least two years of experience independently or co-facilitating structured discussions in a professional environment, such as guiding multidisciplinary roundtables, presenting data or findings to stakeholders, or coordinating collaborative team sessions.
• At least two years of professional experience writing reports containing technical information (e.g. community health assessment, progress reports, QI project storyboards, abstracts, etc.).

Nice To Haves

• A bachelor’s degree in healthcare administration, quality assurance, or a related field from an accredited college or university – or - at least four years of related work experience as described in this job advertisement
• At least two years of experience working with community health-related data and performing qualitative and quantitative analysis using tools such as Excel, SPSS, or SAS (this excludes IT programming or software development).
• Certification in areas such as Project Management Professional; Certified Professional in Healthcare Quality; and/or Lean Six Sigma (i.e. Black belt)

Responsibilities

• Coordinating, supporting, and evaluating DOH-Duval's QI initiatives.
• Supporting departmental QI projects from planning through completion.
• Applying PDCA/PDSA methodology.
• Monitoring CHD performance metrics.
• Ensuring progress toward established performance targets.
• Guiding QI teams.
• Supporting data-driven decision making.
• Preparing clear, technically accurate documentation of QI activities.
• Developing, maintaining, and organizing required QI documentation such as project charters, storyboards, standards tools, agendas, and meeting minutes.
• Supporting the development, evaluation, and revision of DOH Duval's foundational plans and objectives such as the Strategic Plan (SP), Performance Management & Quality Improvement (PMQI), Workforce Development (WFD), Community Health Assessment (CHA), and Community Health Improvement Plan (CHIP).
• Analyzing and incorporating qualitative and quantitative data as well as community health statistics and population-level indicators.
• Preparing written reports, summaries, and presentations that communicate technical information to leadership, multidisciplinary teams, and community partners.
• Presenting performance data, interpreting trends, and briefing the Performance Management Council on QI project status, CHD metrics, and customer satisfaction outcomes.
• Facilitating structured discussions, multidisciplinary roundtables, and collaborative team sessions across multiple DOH Duval locations.
• Fostering team collaboration, cultivating positive working relationships, and supporting a shared vision for improvement.
• Helping teams build momentum toward measurable outcomes.
• Ensuring adherence to DOH and PHAB standards.
• Following internal review and approval processes.
• Meeting all reporting deadlines.
• Assisting with QI related training and capacity building activities across departments.
• Performing other miscellaneous job-related duties, as assigned.
• Supporting the Organization in disaster and emergency management and response functions.

Benefits

• Annual and Sick Leave benefits.
• Nine paid holidays and one Personal Holiday each year.
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options.
• Retirement plan options, including employer contributions.
• Flexible Spending Accounts.
• Tuition waivers.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree