Government Collection Specialist - 09.08.2026 CF

CBE Companies•Cedar Falls, IA

5d•$18 - $23•Remote

About The Position

CBE Companies, a global provider of contact center services, is seeking a Government Collection Specialist. This role involves resolving consumer accounts while ensuring customer satisfaction and adherence to all state and federal debt collection laws. The ideal candidate is motivated, works well in a team-oriented and competitive environment, possesses strong listening and problem-solving skills, and is adept at documenting calls accurately and providing excellent customer service. CBE offers a supportive, small-team dynamic with ample resources for success in a competitive and fun work environment. They welcome both experienced professionals and those new to the field, providing comprehensive training to develop transferable skills for career growth.

Requirements

U.S. Citizenship or 3-year legal residence
Must hit productivity, schedule adherence, and quality expectations

Nice To Haves

Motivated
Engaged
Disciplined
Personable
Competitive
Problem solver
Eager
Outgoing
Reliable
Effective Communicator

Responsibilities

Provide excellent customer service to all consumers and third parties on both inbound and outbound calls.
Handle between 100-150 calls per day.
Work with consumers to come to a resolution on their account.
Utilize a call flow that guides you through your calls.
Locate consumer contact information.
Positively and efficiently implement changes required by the client.
Review statistics that are sent by management to ensure job requirements are being met.
Work with CBE’s management team on your personal growth and positively execute on areas of improvement and opportunity.
Work in a positive and collaborative manner with co-workers.