Bilingual Government Collections Specialist 09.08.2026 CF

LocateSmarter•Cedar Falls, IA

4d•Onsite

About The Position

CBE Companies, a global provider of contact center services, has an immediate need for a Bilingual Government Collection Specialist for our class starting on Tuesday, September 8th, 2026. CBE has been providing quality jobs for over 90 years and offers employees an excellent starting wage with performance-based potential for commission, excellent benefits including tuition reimbursement and referral bonuses, ongoing training and support, and career advancement opportunities. CBE prides itself on a diverse and inclusive corporate culture and is looking for people who value opportunity, challenge, and fun. CBE offers job seekers easy entry, development opportunities, and growth options, providing best-in-class training and development for both experienced professionals and those with limited experience. The company focuses on personal and professional growth, aiming to develop employees into leaders and provide transferrable skills and opportunities for professional success in various fields. CBE helps employees discover, develop, and define their careers.

Requirements

U.S. Citizenship or 3-year legal residence.
Must hit productivity, schedule adherence, and quality expectations.
Effective listening skills.
Solution-driven mindset.
Complete and accurate documentation of the phone call.
Providing excellent customer service.
Motivated.
Engaged.
Disciplined.
Personable.
Competitive.
Problem solver.
Eager.
Outgoing.
Reliable.
Effective Communicator.

Nice To Haves

Bilingual

Responsibilities

Provide excellent customer service to all consumers and third parties on both inbound and outbound calls.
Handle between 100-150 calls per day.
Be a problem-solver and work with consumers to come to a resolution on their account.
Utilize a call flow that guides you through your calls.
Locate consumer contact information.
Positively and efficiently implement changes required by the client.
Review statistics that are sent by management to ensure job requirements are being met.
Work with CBE’s management team on your personal growth and positively execute on areas of improvement and opportunity.
Work in a positive and collaborative manner with co-workers.