Bilingual Government Collections Specialist 09.08.2026 CF

CBE Companies•Cedar Falls, IA

5d•$20 - $26•Hybrid

About The Position

CBE Companies, a global provider of contact center services, has an immediate need for a Bilingual Government Collection Specialist. With over 1200 employees and a history of over 90 years, CBE offers quality jobs and invests in its employees' futures. The company provides best-in-class training and development, welcoming both experienced professionals and those with limited experience but an eagerness to learn. CBE focuses on personal and professional growth, aiming to develop employees into leaders and provide transferrable skills for careers in various fields. CBE offers job seekers easy entry, development opportunities, and growth options, with a focus on a diverse and inclusive corporate culture.

Requirements

U.S. Citizenship or 3-year legal residence
High school or GED
Must hit productivity, schedule adherence, and quality expectations

Nice To Haves

Motivated
Engaged
Disciplined
Personable
Competitive
Problem solver
Eager
Outgoing
Reliable
Effective Communicator

Responsibilities

Provide excellent customer service to all consumers and third parties on both inbound and outbound calls.
Handle between 100-150 calls per day.
Be a problem-solver and work with consumers to come to a resolution on their account.
Utilize a call flow that guides you through your calls.
Locate consumer contact information.
Ability to positively and efficiently implement changes required by the client.
Review statistics that are sent by management to ensure job requirements are being met.
Work with CBE’s management team on your personal growth and positively execute on areas of improvement and opportunity.
Ability to work in a positive and collaborative manner with co-workers.