Bilingual Collections Specialist (Local Only)

HCOA Fitness

8d•Hybrid

About The Position

The Collections Specialist will be part of a fast-paced goal-oriented collections department focusing on the collection efforts related to past due and/or delinquent club members and personal trainer members. This position is temporarily remote and may have days where it is required to come into the office. Therefore, candidate must reside in or near Miami, FL.

Requirements

High School Diploma or GED
Bilingual fluency in English/Spanish is required
2 years minimum of collections or call center experience required
Knowledge of billing and collections procedures
Ability to train and work remotely
Problem-solving skills
Capable of working in a team environment and independently
Deadline oriented and able to work under pressure
Ability to prioritize and manage multiple responsibilities
Excellent written and verbal communication

Responsibilities

Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
Provide customer service regarding collection issues, process customer refunds, process, and review account adjustments, resolve client discrepancies and short payments.
Confer with customers by telephone to determine reasons for overdue payments and to review the terms of the contract or agreement.
Locate and monitor overdue accounts, using the ABC Financial system.
Record information about financial status of customers and status of collection efforts.
Perform miscellaneous clerical and administrative duties such as answering correspondence, writing reports, recording address changes and payment information changes.
Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.
Must communicate & follow up effectively with direct supervisor regarding customer accounts on a timely basis.