Collections Specialist - Bilingual (English/ Spanish) required

Cirrus Asset Management•Irving, TX

1d•$20 - $22•Onsite

About The Position

We are seeking a skilled Collection Specialist to reach out to clients and secure outstanding payments. This role will involve balancing the maintenance of strong, trust-based relationships with the need to ensure timely payment collection. The ideal candidate will demonstrate professionalism, reliability, and a strong sense of trustworthiness. Excellent communication and negotiation skills are essential, along with the ability to work independently.

Requirements

Minimum five years of experience in unsecured debt collections.
Bilingual in Spanish and English
Familiarity with state and federal regulations relating to collection procedures.
Exceptional negotiation skills while upholding a professional and courteous attitude
Proven success in agency or bad debt recovery
Strong verbal and written communications skills.
Outstanding organizational and follow-up abilities.
Proficient in computer applications, including Outlook, Excel, and Word.

Nice To Haves

Experience with Multifamily Property Management
Knowledge of Yardi is a plus.

Responsibilities

Contact customers via phone, email and mail to collect outstanding balances
Negotiate payment arrangements and settlements within company guidelines
Monitor current payment arrangements to ensure timely payments
Submit accounts to third-party collections when appropriate
Provide weekly reports on collection activities
Stay up-to-date on collection laws and company policies to ensure compliance
Record activities using the internal financial database
Deliver precise and up-to-date status updates to clients
Capability to conduct skip tracing on missing clients
Providing excellent customer service and maintaining a professional demeanor is crucial