BILINGUAL COLLECTIONS REPRESENATIVE

NEXUS DISPOSAL•Houston, TX

3d•$16 - $18•Onsite

About The Position

We are currently seeking a dedicated Collections Specialist with a primary focus on collections activities. The ideal candidate should possess excellent communication skills, as they will be responsible for researching account activity, resolving overdue accounts, and serving as the primary point of contact for clients considering discontinuing services.

Requirements

Bilingual (English/Spanish with fluent ability and proper grammar)
Excellent written and verbal communication skills
Self-motivated and a team player
Strong time-management and multitasking skills
Critical thinker and problem-solving skills
Financial skills and knowledge of commonly used collections practices and procedures
Full proficiency in Microsoft Excel and Word
Ability to thrive in a fast-paced, high-stress environment
High school diploma or equivalent
5+ years of previous collections experience.

Nice To Haves

Applicable training or experience in a high-volume call center
Experience in commercial customers and business-to-business collections or customer service.

Responsibilities

Initiate telephone and/or email contact with customers with overdue amounts, determining reasons and arranging for collection or adjustment to correct errors in accounts.
Manage approximately 80-100 outbound/inbound calls daily.
Negotiate payment plans with customers, adhering to guidelines for follow-up on payment plans.
Resolve collection disputes by making inquiries, conducting research, and communicating effectively with customers.
Maintain detailed records of all delinquent accounts through comprehensive collection notes.
Handle customers in bankruptcy by following established procedures for recording and monitoring bankruptcies.
Process and resolve NSF transactions.
File legal documents and attend court proceedings as necessary.