Bilingual Branch Collections Specialist

OneMain Financial • East Point, GA

9d • Onsite

About The Position

At OneMain, the Branch Collections Specialist contacts customers to help them succeed in resolving their financial obligations by arranging for repayment or settlement of account balances. Branch Collections Specialists focus on our existing customers who have long-term relationships with OneMain.
In the role
Responsible for high volume collections activities to achieve delinquency goals for an assigned branch
Work with customers in a consultative manner, negotiating (including renewing the loan) to resolve account matters
Commitment to excellent customer service with the ability to prioritize and manage multiple responsibilities
Ability to overcome objections and utilize strong negotiation skills to resolve customer delinquencies

Requirements

• HS Diploma/GED
• Bilingual/Spanish

Nice To Haves

• Collections or Customer Service experience

Responsibilities

• Responsible for high volume collections activities to achieve delinquency goals for an assigned branch
• Work with customers in a consultative manner, negotiating (including renewing the loan) to resolve account matters
• Commitment to excellent customer service with the ability to prioritize and manage multiple responsibilities
• Ability to overcome objections and utilize strong negotiation skills to resolve customer delinquencies

Benefits

• Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Paid time off (15 days’ vacation per year, prorated based on start date)
• Paid sick leave as determined by state or local ordinance (prorated based on start date)
• 11 Paid holidays (4 floating holidays, prorated based on start date)
• Paid volunteer time (3 days per year, prorated based on start date)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED