Bilingual Collections Representative

Nissan Motor Corporation•Mississauga, ON

12d•CA$51,601 - CA$63,397•Hybrid

About The Position

We are currently looking for a Bilingual Collections Representative to join our team in Mississauga, Ontario. This role will be responsible for maximizing recoveries while minimizing collection losses. The incumbent will be responsible for working with and monitoring the activities of Legal counsel, bailiff and other vendors in effort to recovery NCF security and establish repayment schedules with debtors. The following position function statements describe the general nature and level of work being performed. The position function statements reflect expectations of the fully trained, proficient incumbent who meets all performance criteria.

Requirements

Bachelor’s Degree or College Diploma in Business preferred - or equivalent years of experience.
Minimum of 1-3 years of experience in Auto Financing (preferred) including Collections.
Excellent communication skills in both French and English, written and oral.
Proficiency with MS Software, including Excel, Word, and Outlook.
The incumbent must have excellent telephone, interpersonal, organization and diplomacy skills. Interpersonal communications in this position focus on hearing and resolving contentious client issues professionally and diplomatically. To do this effectively, the incumbent must have collaboration, advocating, counseling, effective listening, influencing, conflict resolution, moderation, negotiation skills and the ability to communicate complex information.
Presentation skills are also necessary for biweekly and monthly meetings.
Candidates for this position must be legally authorized to work in Canada and will be required to provide proof of employment eligibility at the time of hire.

Nice To Haves

Auto Financing experience

Responsibilities

Collection calls and/or correspondence on past due accounts greater than 5 days. Make arrangements to bring their delinquent accounts current.
Provide customer service regarding collection issues, process and review account adjustments, and resolve client discrepancies.
Finalize vendor invoices – Once approved invoices are received from supervisors; ensure accuracy of information input by vendor. Forward correctly completed invoices to accounts payable to issue payment and to internal processing department to post to appropriate accounts. Log all vendor invoices on monthly and yearly trackers – ensure spreadsheet functionality to provide summary for management
Accountable for reducing delinquency in their assigned region and queue. Must communicate and follow up effectively with customers, dealers and team on a daily basis.
Identify accounts that require additional research or skip tracing. Take necessary action to ensure the account is contacted in a timely basis.
Answers incoming calls from customers and dealers in regard to inquiries.
Follow training and quality models to ensure proper collection methods are used and quality customer service is provided during all calls.
Perform other assigned tasks and duties necessary to support the Collections department.