Collection Specialist

Toi Toi USA • Fort Myers, FL

1d

About The Position

The Collection Specialist's purpose is to resolve overdue accounts and collect payments from customers who are overdue. The Collection Specialist must ensure that they keep their employer's assets secure and confidential while also making sure customers responsible for unpaid bills are contacted immediately.

Requirements

• High School diploma required
• collection experience preferred
• Experience with ERP Systems and Customer Portal Software
• Highly detail oriented and organized
• Ability to meet assigned deadlines
• Excellent communication and interpersonal skills with a customer service focus
• Ability to work cooperatively and collaboratively with all levels of employees, management, and external agencies to maximize performance, creativity, problem solving, and results
• Intermediate Skills in Microsoft Word and Excel

Responsibilities

• Managing collections for outstanding receivables
• Contact customers for past due invoices by phone or email
• Resolve customer billing issues
• Establish payment plans and track payment plans with customers
• Reviews all accounts and invoices for a customer to determine a possible explanation for non-payment prior to commencing the collection process
• Print monthly statements and send to customer
• Print, verify, and maintain accounts receivable invoice records as well as open and aging reports and journals
• Reviews status of aged and delinquent accounts with Accounting/Supervisor on a weekly basis
• Communicate with customers regarding their billing and payment ability
• Performs other accounting and collection duties as requested by Supervisor

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED