Collection Specialist
About The Position
The Collection Specialist will report to the Manager, Credit & Collections and will be responsible for contacting customers to manage collections (receivables). This role involves account reconciliation, resolving payment discrepancies, and communicating with customers and internal departments through various methods. The specialist will perform clerical duties as needed, manage all levels of client relations specific to collections and general inquiries, and oversee overall credit management. Utilizing various software, the role requires managing the customer database, monitoring account activities, and investigating payment discrepancies. The position also entails enforcing prompt action on overdue accounts, engaging in appropriate collection activities, and coordinating payment information updates and customer account changes as assigned. Other relevant duties may also be assigned.
Requirements
- 3-5 years’ work experience in Collections required
- Proficient MS Office Suite experience required
Nice To Haves
- Post secondary education in a related field an asset
- Experience within the transportation/ supply chain industry an asset
- Experience with Great Plains and TMW software an asset
- Pursuit of a CCP designation an asset
- Detail orientated with exceptional time management skills
- Excellent written and verbal communication skills.
- Exceptional level of organizational skills.
- Strong interpersonal skills with the ability to collaborate effectively with internal and external stakeholders.
Responsibilities
- Contacting customers to manage collections (receivables)
- Account reconciliation and resolving payment discrepancies
- Communicating with customers and internal departments using all methods of communication
- Performing clerical duties as needed
- Managing all levels of client relations specific to collections and general inquiries, and overall credit management
- Managing customer database and monitoring all account activities, including investigating payment discrepancies, using various software
- Enforcing prompt action on overdue accounts and engaging in appropriate means of collection activities
- Coordinating payment information updates and customer account changes as assigned
- Other relevant duties as assigned
Benefits
- Competitive salary ($55,000-$65,000 per year)
- Career growth opportunity within an industry leading logistics company
- Group Benefits offered - health and dental
- Employee engagement events
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
