Gondola Attendant

Huna Totem Corporation•Hoonah, AK

7d•Onsite

About The Position

Under the direction of the Gondola Operations Supervisor and/or Gondola Operator, the Gondola Attendant works as a platform or station attendant and safely loads and unloads passengers onto and off gondola cabins. The role directs passenger traffic in an orderly manner and follows Icy Strait Point policies and procedures and ANSI B-77 guidelines. Attendants monitor, advise, and assist passengers in their work area and respond appropriately to unusual conditions, which may include assisting passengers, slowing or stopping the aerial lift when applicable, or continuing operation while observing. The attendant is expected to know operational, emergency, loss-of-control, evacuation, and incident-reporting procedures, as well as the equipment needed for assigned duties. The role also includes maintaining loading and unloading areas, assisting passengers using adaptive equipment as assigned, keeping current with relevant training, and maintaining good housekeeping. Attendants may receive guidance or assignments from the shift Gondola Operator when the Gondola Operations Supervisor is absent. The position promotes other Icy Strait Point venues and includes other related duties as assigned. This is a seasonal position in Hoonah, Alaska, from April through September 2027. It is safety-sensitive and subject to drug testing. The work involves frequent public interaction, exposure to extreme heights and inclement weather, and possible dangerous situations during emergency evacuations. Icy Strait Point is a non-smoking facility with designated outdoor smoking areas. The employer is a Native-owned and operated enterprise and offers Native Preference under P.L. 93-638.

Requirements

Adequate knowledge of Tlingit culture or willingness to learn.
Knowledge of the local area, including marine life, plants, animals, and birds.
Good verbal communication skills; patience and ability to lead groups of children and adults.
Strong commitment to safety.
Ability to learn, retain, and accurately present excursion information to guests.
At least 18 years of age.
Ability to work as a team member and individually when necessary.
Willingness to live in a remote, rural community.
Comfort traveling by small plane or ferry to and from a remote setting.
Ability to walk and drive on gravel roads in inclement weather.
Ability to perform moderate physical activity, including standing, walking, reaching, climbing, and lifting more than 25 pounds; ability to visually identify safety hazards.
Able to work with constant movement in and out of gondola cabins and up and down terrain reaching up to 1,600 feet in elevation.
Able to work in inclement weather, including rain, wind, and snow; tolerate constant public interaction and communication, constant exposure to extreme heights, and possible dangerous situations during emergency evacuations.

Responsibilities

Conduct activities and decisions according to Icy Strait Point’s guiding principles: BAP (Best, Authentic, Profitable Cruise Destination).
Safely and orderly direct passenger traffic embarking and disembarking gondola cabins, following ISP policies and procedures and ANSI B-77 guidelines.
Know and follow operational, emergency, and loss-of-control procedures and use related assigned equipment.
Monitor passengers using the aerial lift; observe, advise, and assist them while they embark or disembark, and respond appropriately to unusual occurrences or conditions.
Deny access to the aerial lift to individuals using provided practices.
Advise the operator of observed abnormal or unusual conditions that could adversely affect operational safety.
Reasonably maintain loading and unloading areas.
Assist with lift evacuation as assigned.
Advise and assist passengers with adaptive equipment as assigned.
Know procedures for reporting incidents and obtaining appropriate first-aid personnel.
Keep current on training related to operating procedures for enclosed cabins, loading and unloading, control-center communications, and customer-service interactions.
May receive daily guidance, training, or work assignments from the shift Gondola Operator when the Gondola Operations Supervisor is absent.
Practice good housekeeping to help prevent conditions that could cause personal injury, including cabin cleaning, window cleaning, and loading-area vacuuming, sweeping, or mopping.
Promote other Icy Strait Point venues.
Perform other incidental, related, or assigned duties.