Golf Shop Retail Merchandise Assistant

The Club at Quail Ridge•Boynton Beach, FL

About The Position

The Golf Shop Retail Merchandise Assistant supports the sale, purchase, display, and quality of Golf Shop merchandise in a private club environment. The role delivers hospitality-driven service to members and guests, assists with receiving and presenting merchandise, maintains inventory and storage areas, handles special orders, and supports Golf Shop events. The assistant works closely with the Lead Merchandiser and golf staff to support Golf Shop operations, product knowledge, and an excellent member and guest experience.

Requirements

High school diploma or equivalent.
Merchandise, retail, or related customer service experience.
Strong commitment to exceptional customer service in a private club or hospitality setting.
Excellent interpersonal and communication skills and the ability to build relationships and trust.
Professional, polished, and approachable demeanor.
Strong organizational skills and attention to detail.
Ability to multitask and remain composed in a fast-paced environment.
Self-motivated, with the ability to work independently and as part of a team.
Proficiency in Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook; Publisher is also listed in the education and experience section.
Ability to efficiently handle multiple calls and respond to member complaints and inquiries courteously.

Nice To Haves

Previous experience in a golf shop, country club, golf club, resort, or hospitality environment.
Familiarity with point-of-sale systems; Jonas is preferred.

Responsibilities

Greet and welcome club members and guests entering the Golf Shop.
Help members and guests select merchandise, answer product questions, and address general Golf Shop needs.
Receive, check in, steam, tag, ticket, and display merchandise.
Replenish merchandise and maintain an attractive, organized, well-stocked shop and proper product presentation.
Operate the register and process sales.
Monitor and maintain stockrooms and designated storage areas.
Assist with merchandise displays, seasonal changes, and visual presentation standards.
Process and follow up on special orders, ensuring accurate information and timely communication.
Assist with trunk shows, fashion shows, member events, and other Golf Shop activities.
Assist with monthly, seasonal, and annual inventory counts and maintain accurate merchandise and inventory records.
Answer telephone calls and provide administrative and clerical support to the Golf Shop and Golf staff as needed.
Communicate merchandise needs, inventory concerns, and member requests to the Lead Merchandiser and Director of Golf.
Work with the Lead Merchandiser to support the Golf Shop’s overall operation and success.
Stay current on product knowledge and awareness.
Maintain a professional appearance and friendly, positive, outgoing demeanor.
Follow company and club policies, procedures, and standards, and maintain regular and reliable attendance.
Perform additional duties as assigned to support Golf Shop and club operations.
Handle multiple calls to customers, members, vendors, and the general public.
Respond courteously and pleasantly to member complaints and inquiries.