Golf Shop Retail Merchandise Assistant

The Club at Quail Ridge•Boynton Beach, FL

10d

About The Position

The Golf Shop Retail Merchandise Assistant supports the sale, purchase, display, and quality of Golf Shop merchandise in a premier private club environment. The role helps with merchandise receiving, presentation, inventory, special orders, and Golf Shop events while working closely with the Lead Merchandiser and golf staff. The assistant helps ensure product knowledge throughout the team and contributes to a high standard of service for members and guests. The Golf Shop offers golf apparel, equipment, and lifestyle merchandise. The position calls for a professional, personable, organized, and outgoing approach, with a focus on outstanding service and building relationships with members.

Requirements

High school diploma or equivalent required.
Merchandise, retail, or related customer service experience required.
Strong commitment to exceptional customer service in a private club or hospitality setting.
Excellent interpersonal and communication skills, including the ability to build relationships and trust.
Professional, polished, and approachable demeanor.
Strong organizational skills and attention to detail.
Ability to multitask and remain composed in a fast-paced environment.
Self-motivated, with the ability to work independently and as part of a team.
Proficiency in Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook.
Ability to efficiently handle multiple calls and respond to member complaints and inquiries courteously.

Nice To Haves

Previous experience in a golf shop, country club, golf club, resort, or hospitality environment.
Familiarity with point-of-sale systems; Jonas preferred.
Proficiency in Microsoft Publisher.

Responsibilities

Greet and warmly welcome club members and guests entering the Golf Shop.
Provide customer service and assist with merchandise selections, product questions, and general Golf Shop needs.
Receive, check in, steam, tag, ticket, and display merchandise.
Replenish merchandise and maintain an attractive, organized, well-stocked Golf Shop with appropriate product presentation.
Operate the register and process sales.
Monitor and maintain stockrooms and other designated storage areas.
Assist with merchandise displays, seasonal changes, and visual presentation standards.
Process and follow up on special orders, ensuring accurate information and timely communication.
Assist with trunk shows, fashion shows, member events, and other Golf Shop activities.
Assist with monthly, seasonal, and annual inventory counts.
Answer telephone calls and provide administrative and clerical support to the Golf Shop and Golf staff as needed.
Help maintain accurate merchandise and inventory records.
Communicate merchandise needs, inventory concerns, and member requests to the Lead Merchandiser and Director of Golf.
Work with the Lead Merchandiser to support the Golf Shop’s operation and success.
Stay current on product knowledge and awareness.
Maintain a professional appearance and friendly, positive, outgoing demeanor.
Follow company and club policies, procedures, and standards.
Maintain regular and reliable attendance.
Perform additional duties as assigned to support Golf Shop and club operations.
Handle calls to customers, members, vendors, and the general public.
Respond courteously and in a friendly manner to member complaints and inquiries.