Golf Shop Clerk

Biltmore Hotel Limited • Coral Gables, FL

5d

About The Position

The Golf Shop Clerk assists the Head Golf Professional and assistant professionals with daily department procedures, including golf shop merchandise, point-of-sale operations, golf course play, the driving range, and cart storage. Guest service is a priority. The clerk must consistently follow departmental policies and procedures outlined in the Biltmore Standard Operating Procedures (BSOPs).

The role requires providing service consistent with the image, ideals, and goals of the operation. Employees must maintain a neat, clean, and well-groomed appearance in accordance with Biltmore standards. Due to the hospitality industry, schedules may vary according to hotel business needs and may include overtime, weekends, and holidays. Employees may also be assigned other job-related duties by their supervisor or department leadership.

Requirements

• High school diploma required.
• At least one year of guest service experience preferred.
• Ability to speak, read, write, and understand English.
• Ability to perform accurate mathematical calculations and provide legible communication and directions.
• Ability to perform job functions with attention to detail, speed, and accuracy; prioritize and organize work; and make timely decisions.
• Ability to think clearly, remain calm, and resolve problems using good judgment.
• Ability to follow directions thoroughly and understand guests’ service needs.
• Ability to work cohesively with coworkers and other departments, with minimal supervision.
• Ability to maintain confidentiality of guest information and pertinent resort data.
• Ability to use a computer keyboard and perform basic typing; moderate to advanced computer skills required.
• Ability to work in a dynamic, constantly changing environment and handle multiple tasks.
• Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
• Ability to stand, sit, or walk for an extended period or an entire work shift.
• Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Ability to use, carry, and operate necessary office equipment using finger dexterity.
• Ability to communicate with employees, managers, subordinates, and guests through verbal communication, hearing, and visual acuity.
• Ability to look at a computer for extended periods.
• Ability to adapt to moderate temperatures controlled by hotel environmental systems.
• Maintain a neat, clean, and well-groomed appearance per Biltmore standards.

Nice To Haves

• Bachelor’s degree preferred.
• PGA apprenticeship preferred.
• Guest-service experience of at least one year preferred.

Responsibilities

• Check in golfers in a manner consistent with hotel standards.
• Monitor merchandising and sales, inventory, product promotion, and customer assistance.
• Monitor golf course activity, including play, driving range activity, and employee functionality.
• Provide and support an environment consistent with the image, ideals, and goals of the operation.
• Follow departmental policies and procedures, Biltmore policies, and applicable fire, health, and safety regulations.
• Perform other job-related duties assigned by a supervisor or department leadership.
• Maintain a neat, clean, and well-groomed appearance in accordance with Biltmore standards.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED